Credit Officer

5 days ago

Melbourne Victoria Australia SLF Lawyers Full time $60,000 - $90,000 per year

Bring your credit/collections experience to this pivotal role, liaising with our valued clients, delivering human-centric service and finding the best solutions.

Your new role

Working closely with our National Credit Manager, your work will include:

  • Contacting clients by phone (mostly) and email about outstanding payments on their accounts
  • Account reconciliation and sending invoices and statements
  • Collaborating with team members across the firm to manage payments and client credit
  • Balancing empathy to the client's situation while ensuring payment
  • Adopting and promoting technology to support collections
  • Working with the Accounts team who manage trust account receipting
  • Assess the collectability of accounts by ensuring compliance with internal credit policies and procedures. Certify that documentation, including Terms of Engagement and Cost Disclosures, are accurate, complete and properly filed.

You will bring to the role:

  • 1+ years' experience in a credit/debt collection/finance role is preferable
  • Microsoft365 proficiency and confidence learning new systems
  • Adaptability and experience in high volume work environment
  • Initiative and autonomy while taking a collaborative approach
  • Excellent written skills and attention to detail
  • Great interpersonal and communication skills, including excellent phone manner and the ability to have difficult conversations
  • Multi-tasking and organisational skills

Why join us?

At SLF Lawyers, we're committed to creating a workplace where our people thrive – professionally and personally.

Here are just some of the benefits our team enjoys:

  • Loyalty Leave – Receive an extra day of paid leave for every year of service, up to 5 years.
  • Flexible Working Arrangements – Work from home arrangements available, with flexibility to suit your lifestyle.
  • Daily Breakfast – Start your morning right with complimentary breakfast provided in every office.
  • People Committee – Meaningful social connection with regular social events, charity initiatives, and opportunities to support local causes that matter to you. Included but not limited to team charity walks, national strava challenges & SLF trivia nights.
  • Salary Insurance – Peace of mind with income protection coverage.
  • Work-Life Balance – We foster a culture that values your time and wellbeing with the benefits to support it.
  • Employee Assistance Program – 24/7 access to confidential coaching and counselling services.
  • Wellness Reimbursement – Enjoy an annual $250 reimbursement for wellness activities of your choice – from gym memberships to meditation apps.

We know that our firm is our people, and we are dedicated to their growth and development – empowering them to learn, question and be their authentic selves.

To find out more, copy this link into your browser –

If you would like to join a firm committed to its clients and its people, apply now

Thank you for your application.

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