Lobby Concierge

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Role:The Lobby Concierge is responsible for delivering exceptional guest experiences at our client's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client's operations.A snapshot of the role:Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problemsFollow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliverCoordinate with client teams to prepare for client meetings, ensuring all necessary resources are availableManage the client suites environment, maintaining cleanliness, organization, and brand consistencyProvide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentationAct as a central point of contact for client-related queries and wayfinding within the suitesManage visitor bookings using the guest management system CondecoIssue and reconcile guest and employee temporary passes, liaising with security and facilities management as neededDirect deliveries and manage their storage as requiredEstablish and follow protocols for welcoming media and distinguished guestsManage orderly movement of people and provide support at turnstiles during peak periodCollaborate with facilities management to address any maintenance or safety concerns promptlyImplement and uphold service standards that reflect our client's commitment to client satisfactionWhat you will bringExperience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.You'll have excellent communication skills, both written and verbal, a secondary language would be desirable.Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also requiredWhat to expect from us:As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Location:On-site –Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.