IT Support Technician

1 week ago

Perth, Western Australia Perth Systems Full time $104,000 - $130,878 per year

Location: Perth, WA (Metro Area)

About Us

We are a well-established Managed Service Provider (MSP) based in Perth, delivering reliable IT solutions to a diverse range of clients. Our commitment to innovation and outstanding service drives our growth.

We're looking for a skilled IT Support Officer to join our team and help us deliver seamless IT support.

About the Role

As an IT Support Officer, you'll provide hands-on technical support to our clients on-site and remotely, ensuring their systems run efficiently and securely. You'll report directly to the Principal Consultant and play a key role in troubleshooting, maintaining, and shaping client IT environments.

Key Responsibilities
  • On-site Support: Deliver technical support for hardware, software, and networks.
  • Microsoft 365 Support: Assist with setup, maintenance, and troubleshooting (Office, Teams, SharePoint, OneDrive).
  • System Maintenance: Perform system checks, updates, and proactive maintenance.
  • Hardware Setup: Install and configure computers, printers, networking devices, and IT equipment.
  • Network Support: Assist with firewalls, switches, routers, VPNs, and general network infrastructure.
  • Documentation: Maintain clear records of client setups, procedures, and support activities.
  • Troubleshooting: Diagnose and resolve issues; escalate complex cases where needed.
  • Security & Compliance: Support security audits and help ensure clients meet compliance requirements.
  • Client Relations: Build strong relationships through clear communication and excellent service.
  • RMM & Automation: Assist with developing automation scripts and maintenance tasks via RMM tools.
  • General IT Support: Help with servers, VoIP, DNS, and other IT systems as needed.
Skills & Qualifications
  • Diploma, Degree, or certifications in IT (or equivalent practical experience).
  • 1 - 2 years' experience in a similar role within an MSP environment.
  • Strong Microsoft 365 skills (Admin Centre, PowerShell, apps support).
  • Basic PowerShell command knowledge required for Microsoft 365 administration and support tasks.
  • Solid understanding of Windows/Mac systems, networking, and hardware.
  • Excellent communication skills with both technical and non-technical audiences.
  • Familiarity with MSP tools like HaloPSA, Hudu, and NinjaOne is a bonus.
  • Strong troubleshooting and time management skills.
  • Customer-focused mindset with a commitment to quality service.
  • Microsoft 365 Administrator or similar certifications highly regarded.
  • Bonus: Experience with DNS management, network administration, and security monitoring.
Additional Requirements
  • Perth-based, with ability to travel for regular on-site visits.
  • Flexibility for occasional after-hours work if needed.
  • Dedicated home office setup with reliable internet connection.
  • Must have current Australian work authorisation to be eligible for this position.
What's On Offer
  • Competitive salary (based on experience and qualifications).
  • Company laptop, mobile phone, and vehicle for client visits.
  • Valid full Australian driver's licence required for client visit responsibilities.
  • Ongoing training and certification opportunities.
  • Flexible work-from-home options.
  • Supportive, dynamic team environment focused on innovation and growth.

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