IT Support Technician

2 weeks ago

Perth, Western Australia Perth Systems Full time $60,000 - $90,000 per year

Location: Perth, WA (Metro Area)

About Us

We are a well-established Managed Service Provider (MSP) based in Perth, delivering reliable IT solutions to a diverse range of clients. Our commitment to innovation and outstanding service drives our growth.

We're looking for a skilled IT Support Officer to join our team and help us deliver seamless IT support.

About the Role

As an IT Support Officer, you'll provide hands-on technical support to our clients on-site and remotely, ensuring their systems run efficiently and securely. You'll report directly to the Principal Consultant and play a key role in troubleshooting, maintaining, and shaping client IT environments.

Key Responsibilities
  • On-site Support: Deliver technical support for hardware, software, and networks.
  • Microsoft 365 Support: Assist with setup, maintenance, and troubleshooting (Office, Teams, SharePoint, OneDrive).
  • System Maintenance: Perform system checks, updates, and proactive maintenance.
  • Hardware Setup: Install and configure computers, printers, networking devices, and IT equipment.
  • Network Support: Assist with firewalls, switches, routers, VPNs, and general network infrastructure.
  • Documentation: Maintain clear records of client setups, procedures, and support activities.
  • Troubleshooting: Diagnose and resolve issues; escalate complex cases where needed.
  • Security & Compliance: Support security audits and help ensure clients meet compliance requirements.
  • Client Relations: Build strong relationships through clear communication and excellent service.
  • RMM & Automation: Assist with developing automation scripts and maintenance tasks via RMM tools.
  • General IT Support: Help with servers, VoIP, DNS, and other IT systems as needed.
Skills & Qualifications
  • Diploma, Degree, or certifications in IT (or equivalent practical experience).
  • 1 - 2 years' experience in a similar role within an MSP environment.
  • Strong Microsoft 365 skills (Admin Centre, PowerShell, apps support).
  • Basic PowerShell command knowledge required for Microsoft 365 administration and support tasks.
  • Solid understanding of Windows/Mac systems, networking, and hardware.
  • Excellent communication skills with both technical and non-technical audiences.
  • Familiarity with MSP tools like HaloPSA, Hudu, and NinjaOne is a bonus.
  • Strong troubleshooting and time management skills.
  • Customer-focused mindset with a commitment to quality service.
  • Microsoft 365 Administrator or similar certifications highly regarded.
  • Bonus: Experience with DNS management, network administration, and security monitoring.
Additional Requirements
  • Perth-based, with ability to travel for regular on-site visits.
  • Flexibility for occasional after-hours work if needed.
  • Dedicated home office setup with reliable internet connection.
  • Must have current Australian work authorisation to be eligible for this position.
What's On Offer
  • Competitive salary (based on experience and qualifications).
  • Company laptop, mobile phone, and vehicle for client visits.
  • Valid full Australian driver's licence required for client visit responsibilities.
  • Ongoing training and certification opportunities.
  • Flexible work-from-home options.
  • Supportive, dynamic team environment focused on innovation and growth.

  • Level 3 IT Support Technician

    2 weeks ago

    Perth, Western Australia Metrowest IT Full time $90,000 - $120,000 per year

    About UsWe're a Perth-based, family-owned MSP with a reputation for solving complex IT problems and delivering exceptional support. For 25 years, we've built strong relationships with businesses across a range of industries by providing proactive, reliable, and secure IT solutions.About the RoleWe're seeking a Level 3 IT Support Technician who thrives on...

  • It Support Technician

    2 weeks ago

    Perth, Western Australia Perdaman Global Services Pty Ltd Full time $73,150 - $80,000 per year

    Perdaman Global Services Pty Ltd is hiring a Full time It Support Technician role in Perth, WA. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: $73,150 - $80,000 per year On behalf of our client, we are advertising. Tebco Pty Ltd has been over two decades,...

  • Refueling Technician

    2 weeks ago

    Perth, Western Australia Ground Support Systems (Aust) Full time $60,000 - $80,000 per year

    Ground Support Systems (Aust) is an established hire company with branches throughout Australia.An opportunity has become available for a fit and enthusiastic person to join our Western Australian Dewatering Branch as a Refueling Technician.About the Role:Ensure our wet hire equipment are adequately refuelledAttend alarm call-outsDay to day travelling around...

  • Support Technician

    2 weeks ago

    Perth, Western Australia First Focus IT PL Full time $90,000 - $120,000 per year

    First Focus is Australia's best mid-market Managed Service Provider, bar none (we were just voted Australia's best for the 8th year running on Cloud Tango). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and...

  • Laptop Technical Support Specialist

    1 day ago

    Perth, Western Australia IT Channel Pty Ltd Full time $60,000 - $80,000 per year

    We are a laptop brand that has been a pioneer in the Australian laptop industry for over 20 years, setting ourselves apart by delivering consistently exceptional quality in both our products and services. Be part of an innovative team of laptop specialists who deeply care about technology and all of its capabilities. With a great job growth model and...

  • Site Support Technician

    1 day ago

    Perth, Western Australia Paxus Full time $60,000 - $80,000 per year

    Site Support Technician (x2) Applecross, Perth | 1-month contract (extensions likely) | Onsite roleOur client is rolling out Arcadium devices and needs two Site Support Technicians.Responsibilities:Onsite & remote IT support (hardware/software/network).Device imaging via SCCM SOE .Support Windows Autopilot & Intune deployments.Manage AD/Azure AD ...

  • IT Support Technician

    3 days ago

    Perth, Western Australia Drone Forge PTY LTD Full time $60,000 - $90,000 per year

    About the RoleDrone Forge is seeking an IT Support Technician with a strong focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and...

  • Technician

    4 weeks ago

    Perth, Western Australia RAC WA Full time

    RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians.From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more...

  • Technician

    4 weeks ago

    Perth, Western Australia RAC WA Full time

    RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians.From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more...

  • Dental Technician

    2 weeks ago

    Perth, Western Australia Smile Dental Lab Pty Ltd Full time $60,000 - $80,000 per year

    We're Hiring: Full-Time Acrylic Dental Technician Smile Dental Lab | 1 Gladstone Street, Perth WA 6000 Are you a qualified Acrylic Dental Technician looking for a rewarding full-time role in a supportive and professional environment? At Smile Dental Lab, we specialise in premium acrylic prosthetics and pride ourselves on precision, quality, and fast...