IT Support Technician

3 days ago

Perth, Western Australia Drone Forge PTY LTD Full time $70,000 - $120,000 per year
About the Role

Drone Forge is seeking an IT Support Technician with a strong focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and securely.

Key Responsibilities
  • Provide technical support across business and project networks, systems, and ICT infrastructure.
  • Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless networks.
  • Set up and support ICT systems for ongoing projects, including field-based deployments.
  • Monitor network performance, diagnose connectivity issues, and implement timely solutions.
  • Support end users with hardware, software, and access requirements across multiple platforms.
  • Maintain accurate documentation of IT systems, configurations, and support processes.
  • Implement and enforce ICT security policies, ensuring data integrity and system compliance.
  • Collaborate with engineering teams to deliver robust IT and network solutions for drone and automation projects.
Qualifications & Experience
  • Qualification in Information Technology, Networking, Computer Science, or related discipline.
  • Hands-on experience in IT support with a focus on network/ICT systems.
  • Strong knowledge of network infrastructure, protocols, and troubleshooting methodologies.
  • Experience with Windows/Linux environments, cloud systems, and enterprise applications.
  • Excellent communication skills for internal stakeholders and external project clients.
  • Valid driver's license and willingness to support project deployments.
Desirable Skills
  • Experience with cloud-based platforms (e.g., Odoo, Office 365, Google Workspace).
  • Familiarity with ICT support for field-based operations, robotics, or IoT systems.
  • Knowledge of cybersecurity principles and network security best practices.
  • Exposure to drone or unmanned system technologies (advantageous).
What We Offer
  • Competitive salary and benefits package.
  • Training and career development opportunities in ICT and project engineering.
  • Exposure to cutting-edge drone and automation technologies.
  • A collaborative environment working across both business systems and innovative engineering projects.

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