Student Success Manager

Student Success Manager

The Princeton Review Australia

Sydney, NSW

Salary: $85,000 – $90,000

Employment Type: Full-Time

The Princeton Review Australia (TPRA), licensed to JPI Global Pty Ltd, brings over 40 years of global expertise in educational guidance and test preparation to students in Australia. We offer personalised and innovative private tutoring, test preparation (including SAT, ACT, and AP), admissions coaching, and enrichment programs designed to support holistic academic development—including critical thinking, leadership, and intellectual curiosity. Our mission is to help students overcome barriers and achieve their academic goals through tailored strategy, robust test prep, application mastery, and continuous support.

About the Role

We are seeking a highly organised and experienced Manager to lead the operational delivery, academic coordination, and student engagement functions of The Princeton Review Australia's (TPRA) Program Service Offerings (PSO), with a particular focus on the US Pathway Programs (USPP). This leadership role is central to driving enrolment growth, ensuring high-quality education delivery, and enhancing the overall student experience, while contributing to TPRA's broader strategic goals.

Responsibilities

Your responsibilities will include:

• Organise and coordinate the delivery of TPRA's educational programs including SAT, AP, GRE, GMAT, and USPP offerings
• Ensure consistent delivery and operational efficiency across scheduling, tutoring assignments, logistics, and reporting
• Formulate and implement academic policies and student success frameworks in line with quality standards to enhance student satisfaction and program effectiveness
• Provides guidance to staff on program delivery and operational standards
• Lead and manage the College Admissions Counsellor (CAC) team, providing training, setting KPIs, and ensuring consistent quality outcomes
• Build trusted relationships with parents, guardians, education agents, and internal teams to strengthen long-term engagement
• Integrate feedback from students, parents, and staff into continuous program improvement
• Coordinate across academic, operational, marketing, and enrolment teams to ensure seamless program execution
• Develop and implement strategies to increase student enrolment and retention, working in collaboration with marketing and admissions
• Monitor enrolment trends and work with the marketing and admissions teams to support student retention and growth
• Manage and support the training, rostering, and performance of teaching staff and College Admission Counsellors (CAC)
• Conduct academic check-ins and report on student performance, progress, and challenges
• Coordinate and participate in student and parent-facing events, seminars, workshops and information sessions for students and parents
• Contribute to interdepartmental collaboration and strategic leadership meetings

Skills & Experience – What We're Looking For:

• Minimum Bachelor level qualification in Education, Educational Management, or a related field OR at least three years of relevant professional experience
• Strong leadership and organisational skills, with experience in managing educational programs or services
• Demonstrated experience in academic program operations or student services in an educational setting
• Demonstrated ability to manage academic staff and student programs in a fast-paced environment
• Strong communication and interpersonal skills with the ability to engage with students and families
• Ability to manage multiple teams and workflows in a dynamic and fast-paced environment
• Strong understanding of curriculum planning, student support frameworks, and operational workflows
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions

Job Type: Full-time

Pay: $85,000.00 – $90,000.00 per year

Work Location: In person