General Manager, Facilities

Who Are We?

Iglu is a leading provider of student accommodation in Australia, with properties in Sydney, Melbourne, and Brisbane. We combine cool design and warm hospitality to create vibrant, supportive communities for our residents and a dynamic, welcoming workplace for our team.

At Iglu, no two days are ever the same. Our culture is built on teamwork, continuous improvement, and a shared focus on delivering the best student experience. We encourage personal and professional growth in a friendly and supportive environment.

About the Role

As the General Manager, Facilities, you will lead Iglu's facilities function in Sydney, overseeing day-to-day operations across the portfolio and driving long-term asset value. The role combines strategic asset management with hands-on operational leadership, requiring a flexible and adaptable professional who can balance financial oversight, contractor management, sustainability, and safety while ensuring exceptional service for residents and staff.

Job Tasks and Responsibilities

• Oversee facilities operations to deliver high-quality, professional services that support resident satisfaction and business outcomes.
• Lead and develop a high-performing Facilities team and foster strong collaboration with property teams, contractors, and stakeholders.
• Develop and manage strategic asset and lifecycle plans to ensure properties are well maintained, fully compliant, and optimised for long-term value.
• Prepare and monitor annual facilities budgets, including R&M and CAPEX expenditure.
• Implement and manage a Computerised Maintenance Management System (CMMS).
• Oversee contractor relationships and performance, ensuring compliance, service quality, and value-for-money outcomes.
• Drive sustainability initiatives that reduce environmental impact and support Iglu's corporate responsibility goals.
• Promote a positive safety culture and ensure compliance with the Iglu Safety Management System.
• Lead continuous improvement initiatives to enhance operational efficiency and service delivery.
• Support property teams in delivering an exceptional resident experience and maintain effective management of retail spaces.

Skills and Experience

• 5–8 years' experience in facilities or property management, ideally in student accommodation or residential sectors.
• Demonstrated leadership experience with the ability to build and maintain a strong, values-driven team culture.
• Strong background in asset management, including development of lifecycle cost plans, registers, and maintenance programs.
• Experience implementing and managing CMMS platforms.
• Commercially astute with proven budget management experience.
• Excellent stakeholder management, communication, and problem-solving skills.
• Highly organised, adaptable, and detail-oriented.

Qualifications

Essential

• Tertiary qualification in facilities management, property, business, or a related discipline.

Desirable

• Trade background in Mechanical, Electrical, Plumbing, Carpentry (or similar).

Passionate about facilities leadership? Join Iglu and help shape the future of student living while leading a high-performing team in a supportive, high-energy environment

By submitting an application for a role with Iglu you are agreeing to your application being kept on file for up to 12 months for talent pooling purposes. This will enable you to be considered for further roles during this time. Your personal information contained in your application will be stored in line with Iglu's Privacy Policy.

Agencies please note:
recruitment for this position is being managed directly by Iglu. We will reach out to our preferred agency partners in the instance we require additional recruitment support. Your respect for this process is appreciated.