ASTP Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Temporary Full Time until 30/6/2028

Location: Wollongong

Salary: Clerk Grade 1/2 with salary packaging ranging from $75,728 to $ 82,329 base + super and annual leave loading

About the role

We're looking for an enthusiastic ASTP Support Officer to be a vital part of our dedicated team. In this rewarding role, you'll provide exceptional customer service and support to parents, schools, contractors, and ASTP Officers, all while helping us achieve outstanding outcomes for our business unit.

As part of a dynamic team, you'll play a key role in delivering safe and efficient transport services to students with disabilities across New South Wales, ensuring they have access to quality education in both government and non-government schools.

For further information please click here to view the role description

About you 

The ideal candidate will:

• Provide exceptional customer service to clients over the phone, addressing inquiries, resolving issues, and offering guidance in a professional and friendly manner.
• Perform a range of administrative tasks, including data entry, filing, and managing documentation, ensuring accuracy and attention to detail.
• The ability to build and maintain strong relationships with internal and external stakeholders
• Excellent communication and interpersonal skills
• The ability to work within a dynamic team environment

Key Knowledge and experience

Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

1. 
   
2. Demonstrated understanding of and commitment to the value of public education.
3. Working with Children Check for paid employment

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

You will also need to provide answers to the 2 pre-screening questions below as part of the application:

Targeted Question 1: Tell us about a time you were responsible for maintaining records or managing documents. How did you ensure accuracy and compliance with organisational requirements? (maximum 300 words)

Targeted Question 2: Describe a situation where you contributed to building or supporting a culture of integrity and professionalism. How did you influence others? (maximum 300 words)

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: Thursday 4th December 2025 at 11:59pm.

For role enquiries please contact Carly Farrow via email on and for recruitment process enquiries please contact Julie Nguyen via email on

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.