Manager Product and Delivery

Manager, Product and Delivery

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time
• Location: Wollongong with flexible working arrangements available (6 days a week from home per fortnight and 4 days in office per fortnight (flexibility can be discussed at interview)
• Salary Clerk Grade 9/10: from $129,464 to $142,665 base + superannuation

About the role

• IT manager position supervises and manages escalation matters within the Product and Delivery team and is responsible for analysing business objectives, services, processes, and information needs to identify and implement opportunities for business improvements.
• Facilitate the setting of priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to program scope.
• Identify and document business and functional processes, allowing requirements to align to user stories, ensuring approved standards improve efficiency, effectiveness and usability of systems

Assisted School Travel Program

The Assisted School Travel Program (ASTP) plays a significant role in meeting the needs of eligible students with disability by providing free specialised transport to and from school where parents and carers are unable to provide or arrange transport for the student either fully or in part. The program provides around 3,000 individual transport services through contracted service providers, free of charge to approximately 13,000 students across NSW in both government and non-government schools.

For further information please click here to view the role description

Key knowledge

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Hold a current and valid Working with Children Check (WWCC) for paid employment.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. As well answer 2 pre-screening questions:

Question 1: Can you provide an example when you utilised data to identify and analyse customer service issues, and how you applied UX design principles to create an effective solution?

Question 2: Can you provide an example of a system or process that you implemented in your workplace which supported business outcomes while driving innovation through emerging technologies?

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Friday 28th November 2025 at 11:59pm.

For role enquiries please contact Hiring Manger, Carly Farrow at or and for recruitment process enquiries please contact Julie Nguyen at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.