General Manager Critical Communications

WHY BAI COMMUNICATIONS
At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

When disaster strikes, reliable communication is essential. In New South Wales, we are responsible for operating and maintaining one of the world's largest critical communications networks. More than 50 emergency services agencies and utilities rely on the highest level of accessibility, even in the harshest environments. The NSW Telco Authority is responsible for coordinating the Public Safety Network (PSN) and has entrusted us to maintain its network across 400+ sites and counting. We monitor an average of 570,000 calls per day.

We are incredibly proud of the commitment, hard work and leadership of our people. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During weather events, such as bushfire or cyclone, our people travel from around the country to support this critical work. We care for our People. We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

LET'S EXPLORE THE ROLE
  

Lead Australia's Mission-Critical Public Safety Network
BAI is seeking an exceptional executive to lead the operations and strategic growth of the
NSW Public Safety Network
– a 700+ site P25 radio network that keeps communities safe 24/7/365.

This isn't just another telecom leadership role. You'll be:

• Commanding real impact
  – Your decisions directly protect emergency responders and the communities they serve during bushfires, floods, and major incidents
• Leading diverse, high-performing teams
  – Direct a multidisciplinary organisation spanning technical experts, frontline network operators and business development specialists
• Leading at scale
  – Full P&L accountability with a pathway to expand nationally
• Shaping the future
  – Position BAI as the partner of choice for state governments looking to modernise critical communications infrastructure
• Building something replicable
  – Create operating models and capabilities that will deploy across Australia

What You'll Lead

• Operational Excellence
  : Maintain >99.99% network availability across mission-critical infrastructure supporting Police, Fire, Ambulance, SES, and RFS
• Team Leadership
  : Lead a team of high-calibre experts including engineers, 24/7 NOC operators and commercial managers
• Crisis Leadership
  : Take command during natural disasters and major incidents, coordinating your team and emergency response efforts with state agencies
• Strategic Growth
  : Drive contract renewals and position BAI for the future
• Capability Building
  : Develop specialised P25/broadband expertise and scalable frameworks for national expansion

Your Background
You bring deep
expertise
in
public safety communications, 24x7 NOC environments, and government stakeholder management
, with a proven track record of:

• Leading cross-functional teams and developing talent
• Delivering excellence in telecommunications/critical communications
• Leading large-scale government contracts
• Managing mission-critical technology experience
• Executive-level relationship management with state/federal agencies

Why This Matters
Australia needs resilient, modern critical communications infrastructure. This role puts you at the centre of that transformation – where operational excellence meets strategic growth, where team leadership drives results, and where your impact directly contributes to community safety and emergency response capability.

Ready to make your mark on Australia's public safety landscape?
Apply now
or message me directly for a confidential discussion at

BENEFITS & CULTURE
At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
• A Gender Pay Gap of 3.7% (median total remuneration)
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program
• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment

Want to learn more?
Apply now
or message me directly for a confidential discussion at

Agencies, please note: All BAI vacancies are m

anaged by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.