RTO Operations Manager

About us

We are an innovative education provider with a focus on quality. We are fueled by the drive to change the world by empowering people with accessible and flexible education that opens new doors. Our goal has always been to provide education that can directly enhance employment opportunities for our students in the workforce. Our strength lies in our experienced, skilled, and innovative staff who provide customised and quality training programs to students. We aim to deliver high-quality educational programs and meaningful learning experiences to our students. We take our students on a highly informative and engaging learning journey where they develop the skills and knowledge they require to be successful tradesmen. It is our passion that sets us apart and the reason we have continued to grow rapidly, whilst fostering a strong culture of loyalty and support. 

You will have an excellent opportunity for professional growth & development. The work will be diverse and make every day unique and rewarding. We are seeking a highly skilled and motivated Operations Manager. This is a fast-paced and variety-filled role, which means time flies, and it is 5 pm before you know it. You must have at least 5 years of RTO Administration experience. This is a great opportunity for an operations manager who wants to grow a successful business. Due to the nature of the work and your physical presence for activities in the office, WFH is not an option. This role is a full-time office role. As part of the senior leadership team, this role has a seat at the table on business decisions that are made, and you will be a key player in scaling the business.

About the Role 

We are currently seeking a highly experienced and motivated RTO Operations Manager to oversee the day-to-day functions of our training organisation. This is a fast-paced, diverse, and rewarding role ideal for someone who thrives on challenge and wants to have real influence within a growing business.

You'll work closely with the senior leadership team and play a key role in driving business decisions, managing compliance, supporting staff, and improving operational efficiency.

This is an opportunity to truly own your role and help scale a successful RTO with a meaningful mission.

Working closely with all departments, the RTO Operation Manager's role includes:

• Onboarding new trainers, including collecting and verifying qualifications and experience, organising and assisting with induction training and assisting with course start-up.
• Assist with the development, launch and review of new and transitioning training products.
• Assisting and facilitating professional development opportunities and working with stakeholders to ensure all professional development and trainer requirements are met.
• Scheduling, notification of training classes and learners with staff
• Providing advice and guidance to relevant staff, including trainers, assessors, support, and administrative staff
• Assisting with and, where appropriate, responding to escalated learner cases or enquiries, including learners with additional needs, appeals, and complaints under the guidance and direction of the manager
• Attend phone calls and assist with customer queries and bookings.
• Assisting our Training & Compliance Manager with regulatory reporting and audits
• Communicating feedback to management relating to continuous improvement.
• Oversee and manage day-to-day operations of the team, including managing administrative staff, student support officers and trainers & assessors.
• Identifying new business opportunities.
• Developing relationships with external stakeholders, domestic apprenticeship providers, and industry leaders.
• Develop and implement training and assessment strategies.
• Continuously improve and grow the business with innovative and efficient work methods.
• Monitoring the RTO's compliance with the VET Quality Framework
• Develop compliance monitoring plans based on legislative and regulatory requirements.
• Lead all internal auditing for ASQA compliance.
• Assisting with RTO registration, scope extension and compliance audits
• Develop, review, and maintain relevant policies and procedures.
• Support in identifying and managing regulatory risk and overseeing risk-related programs.
• Update existing and create new policies and procedures, and continuously improve the Quality Management System within the Education and Training division for accredited and non-accredited programs.
• Support the complaints process by ensuring responses are timely and accurate.
• Provide support on internal and external audits, prepare audit response reports, and update other relevant documentation.
• Prepare documentation, including policies, standard operating procedures, work instructions, forms, and any other relevant support documentation.
• Keep trainers and RTO managers updated with compliance requirements and changes.
• Coordinate and attend ASQA and contractual obligations training and meetings.
• Undertake reporting, registration, and compliance declarations for the RTO.
• Promote a positive and productive team culture to ensure team member engagement and accountability in achieving their key deliverables.
• Recommend innovative initiatives and business improvement strategies.
• Policies, procedures, and processes within the RTO are interpreted, drafted, and reviewed through key stakeholder engagement.
• Manage day-to-day operations of the RTO, ensuring consistency with legislative requirements, quality standards and performance against strategic objectives.
• Management of RTO scope of registration resources, ensuring currency with accredited training reporting and auditing requirements
• Develop business opportunities that extend the service of the RTO through building and developing new streams and client base.
• Ensure overall compliance of the RTO with all relevant external bodies, including contract requirements, quality assurance, accreditation, and legislative requirements.
• Produce well-researched, timely, and accurate reports as related to the team's activities, tailored to the needs of the audience.
• RTO processes and practices are continually reviewed, ensuring the delivery of quality outcomes and results for internal and external stakeholders.
• Allocated budgets are effectively managed, demonstrating cost-effectiveness and efficiency in the pursuit of team objectives.
• ADHOC office duties to run the daily operation of the RTO.
• Adequate controls are in place to manage contracts, governance, compliance, and risk across the team.

About You

• Minimum 5 years of experience working in an RTO.
• Minimum 12 months of experience in an equivalent-level role within the VET sector
• Previous experience in CRICOS is desirable but not essential
• TAE qualifications are desired but not required.
• A self-starter who can assist with delivery across multiple jurisdictions with a high volume of students.
• Good communication skills
• High accuracy with attention to detail
• Experience in online delivery or a similar scope is highly valued.
• Sound business acumen
• Prior experience with a range of funding contracts
• Ensuring the RTO meets all regulatory requirements of ASQA and state regulators.
• Positive and supportive leadership style
• Experience working with VETtrak software is desirable but not essential.
• Up-to-date working knowledge of key legislation, policies, and procedures relevant to Registered Training Organisations, including RTO Standards,State and National student reporting requirements, including total VET activity and quality indicator reports.
• The ability to conduct quality assurance reviews and maintain tracking sheets for reporting.
• Continuous improvement experience and skills in optimising work processes
• Ability to plan, control, coordinate and manage activities with minimal supervision.
• Excellent verbal and written communication
• Ability to be flexible and adapt to change.
• Effective communication and collaboration with stakeholders

We are a family-friendly workplace and will encourage applications from suitable candidates who would like to work only during school hours .