Collections Specialist

22 hours ago

Sydney, New South Wales, Australia WorkTrybe Full time $90,000 - $120,000 per year

We're proud to have an exclusive partnership with a financial services client that's anything but ordinary. Their Operations team defies the traditional back-office mould, they're a passionate, high-performing group dedicated to delivering frictionless, scalable, and truly supportive credit experiences for small businesses across Australia.

They're now looking for a
Collections Specialist
to join the team and help shape the future of credit recovery — with empathy, tenacity, and heart.

What You'll Be Doing
You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions.

  • Handle high-volume inbound and outbound calls
  • Manage your own portfolio of late-stage recoveries
  • Skip trace to locate customers and enable contact
  • Build trust and negotiate realistic repayment plans
  • Liaise with field agents, solicitors, and third parties
  • Assess and respond to financial hardship applications
  • Stay compliant with ASIC, ACCC, Privacy Act, and internal policy
  • Collaborate with your team to smash individual and shared KPIs

What you'll bring:

  • 1+ years of experience in collections (secured or unsecured)
  • Strong experience in late-stage collections and skip tracing
  • Confident communicator and skilled negotiator
  • Positive, team-oriented, and approachable
  • Strong attention to detail and natural problem-solving skills
  • Ability to prioritise, multi-task and remain focused under pressure
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Experience using Salesforce is a bonus - training provided
  • Litigation experience highly regarded

Why This Opportunity Stands Out
There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:

  • Make a real difference for small businesses across Australia
  • Be part of a team that's collaborative, open, and fun
  • Hybrid work model - work from home 1 day per week
  • Great Sydney CBD location + fully stocked kitchen
  • Regular team building events + wellness initiatives
  • Learn, grow and thrive in a company that invests in you

Ready to bring your energy to a team that values impact and innovation?
Apply now or email and be part of something meaningful, where every conversation can change a business for the better.

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