Customer Service Assistant – Gympie

16 hours ago

Gympie Queensland Australia Sitemax Full time $45,000 - $65,000 per year

Sitemax works with some of Australia's leading construction and development companies to deliver superior scaffold containment and construction site signage for projects.

The purpose of this role is to support our Sales Team and service our clients however necessary to maintain existing client relationships and grow accounts where possible.

About the Role:

Client Support


• Answering incoming phone calls & making outbound calls


• Processing quotes and orders in line with SLA


• Handling client issues and liaising with BDM's to ensure a prompt resolution


• Liaising with BDM's & operations team regarding urgent delivery requirements


• Administration duties to assist BDM's wherever possible


• Logistics co-ordination for remote warehouses and direct ship orders


• Assist the BDM's and the Marketing Team by maintaining an accurate CRM system

Install Coordination


• Maintain accurate project records and documentation


• Assist in project risk documentation


• Facilitate communication with clients, subcontractors, Sitemax Operations and BDM's


• Coordinate project meetings, including agenda prep and minute-taking


• Purchasing / sourcing prices from subcontractors


• Logistics coordination for materials required for installation


• Scheduling subcontractors and labour in line with project timeline

Internal Sales Support


• Phoning existing clients to follow up quotations


• Assisting BDM's with booking appointments


• Monitoring BDM's emails whilst they are out of the office and responding as required


• Making outbound calls to clients as required

KPI's


• Email response times and volume


• Phone call answer times and volume


• Outbound call volume

About You:


• 5+ years full time work experience


• 2+ years in fast-paced administration or customer service roles


• Motivated and driven to continuously improve


• A problem solver with professional, positive attitude


• Maintaining a high level of communication with employees and customers


• Excellent time management & organisation skills


• Competent in the Microsoft suite (especially outlook, excel, word)


• Competent and diligent in the use of use of ERP systems (NetSuite or similar)


• Readiness to aid in different departments, performing any tasks as directed by management that is required for the success of the company

We are seeking a team member who:


• Takes ownership of their work and maintains high-quality standards


• Is eager to learn and improve processes to increase productivity


• Is adaptable and flexible with work hours as required


• Is reliable and trustworthy, capable of working unsupervised

Why join Sitemax?


• Be part of a supportive and growth driven team


• Gain experience in a fast-growing industry with career development opportunities


• Established growing family company


• On the job training and personal development provided


• Extra holidays and rewards

If you are motivated and looking for a diverse role, we encourage you to apply.

We look forward to hearing from you

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