Help Desk

2 days ago


Perth, Western Australia VIS Global Pty Ltd Full time $60,000 - $90,000 per year

Role: AUS | Service Desk Engineer

Location: Perth

Contract Duration- 1 months duration

No Of Open position – 04

Required to:


• Work under supervision as part of a team, providing technical software, hardware and network problem resolutions to Capgemini customers.


• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and guides and/or communicates problem resolutions to customers.


• Work Monday – Friday on a variable roster (starting times between 6am and 10:30am)

Experience & Qualifications


• At least 1 year's L1/Service Desk technical support experience.


• Strong ITIL understanding or ITIL Foundations v4 Certificate

Essential Knowledge Requirements

Operating Systems Able to provide first level troubleshooting and problem analysis for all client operating systems.

Administration Capable of utilizing remote access software (e.g., Remote Desktop) to remotely control desktops.

Applications Understand how applications interact with hardware in order to provide first level troubleshooting and analysis.

Files & File Systems Understands data movement utilities and file permissions and can perform basic maintenance on file systems.

Backup/Restore Understands backup and restore processes.

Security Understands requirements for physical and virtual security within a managed environment, including virus protection

Networking Can verify connectivity within a network, understands TCP/IP and name resolution, and familiar with infrastructure services (e.g., DNS, DHCP)

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