Sydney CBD

The Role You Could Play
We are looking for an
Operations Manager
who will help lead our
Sydney CBD Team's
operational processes that ensure the store is organised, well presented and enables our customers to have a seamless and exceptional shopping experience.

With a passion and extensive experience to help manage our stock and back-of-house operations, your responsibilities will be to:

• Nurture and develop a team of Operations Specialists who are responsible for ensuring all operational procedures and visual merchandising standards are met
• Lead, train and empower all team members on operational processes to ensure they know how to execute our operations to a high standard
• Manage the end-to-end stock management process to ensure the store is always in an optimal stock position
• Ensure our store is consistently meeting OH&S standards, keeping our team members and customers safe at all times
• Manage the store's entire inventory (live, non-line and collateral)
• Lead all stock takes and analyse results to provide recommendations on how to improve both the process and our stock levels
• Ensure the store's compliance with Loss Prevention requirements, supporting our team members comfortability in applying these concepts on the floor
• Manage and execute all visual merchandising of the store

Perks as a at MECCA:

• Opportunities to earn more with our monthly performance bonus program
• Up to 40% discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
• A competitive Parental Support Program

What You Will Bring
You will love this role if thrive in a fast-paced retail environment and love to get into the nitty gritty detail of ensuring our operations are as smooth as they can be so our customers can have a seamless experience.

Along with your passion for being a part of a positive, high energy environment, you will have:

• Extensive experience in operations, with at least 1 years managing teams in a retail environment
• Demonstrated ability and a passion for leading and motivating a team, driving operational excellence and delivering on sales and KPI expectations
• Strong stock and non-stock operations knowledge, with the ability to empower store teams to ensure effective and consistent operations across the store
• Exceptional communication and organisational skills
• A meticulous attention to detail and passion for problem solving
• Familiar with process optimisation (e.g. Lean) – highly desired

What success looks like in this role:

• Prior experience in successfully leading large retail teams
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Confidence in providing feedback to develop and coach team members

More than skin deep:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit