Customer Relationship Manager

2 weeks ago

Miranda, New South Wales, Australia Betterway Financial Solutions Pty Ltd Full time $60,000 - $80,000 per year
Customer Relationship Manager

Location: Miranda | Job Type: Full-time | Industry: Financial Services

Are you passionate about delivering exceptional customer service? Do you excel at creative problem-solving and thrive in a fast-paced, people-focused environment? This could be the perfect opportunity for you — especially if you're considering a career change.

About Us

BetterWay Financial Solutions was founded in 2022 in response to the evolving landscape of credit management and debt collection services. We are committed to delivering industry-leading customer service and building strong, lasting relationships with our clients.

Our team is dynamic, driven, and dedicated to creating a supportive and professional workplace where people thrive.

About the Role

We're looking for a proactive and empathetic Customer Relationship Manager to join our growing team. In this role, you will be the primary point of contact for a portfolio of customers, helping them navigate overdue accounts with professionalism and care. You'll play a key role in building customer trust and ensuring customer satisfaction through tailored solutions.

Key Responsibilities

  • Manage a portfolio of accounts with overdue balances using various collection strategies

  • Contact customers via phone, email, or mail to negotiate and establish payment plans

  • Investigate to locate and re-establish contact with hard-to-reach customers

  • Maintain accurate records of customer interactions and account updates

  • Work closely with internal teams to ensure proper documentation and account resolution

  • Address concerns, resolve disputes, and handle objections effectively

  • Monitor and report on the status of outstanding accounts

  • Provide excellent service while managing sensitive or challenging conversations

  • Ensure compliance with all relevant laws and regulations governing debt collection

What We're Looking For

  • Excellent communication and interpersonal skills

  • Resilient and solutions-focused mindset

  • High attention to detail and strong organizational skills

  • Comfortable working towards targets and KPIs

  • Empathy and professionalism when dealing with sensitive issues

  • Previous experience in customer service, collections, finance, or sales is ideal — but not essential

  • A great opportunity for those transitioning from retail, hospitality, or other customer-facing industries

What We Offer

  • Competitive Pay: Uncapped monthly bonuses, quarterly incentives, and annual salary reviews.

  • Hybrid Flexibility: Following the successful completion of the probation period, there may be an opportunity to transition to a hybrid work arrangement. This will be assessed based on your demonstrated competency in the role and overall performance.

  • Career Growth: Paid training, ongoing coaching, and genuine opportunities for progression

  • Team Culture: Regular team events and a collaborative, inclusive environment

  • Dress For Your Day: From business attire to smart casual, dress for the occasion

Why Join BetterWay?

  • Supportive and fast-growing team

  • Purpose-driven work that makes a difference

  • Strong commitment to employee development and success

  • Opportunity to grow within a rapidly evolving industry

If you're ready to bring your energy, empathy, and problem-solving skills to a company that values people and performance, we'd love to hear from you.

Apply now and take the next step in your career with BetterWay Financial Solutions.

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