CRM Coordinator

2 days ago

Melbourne VIC, Australia Easygo Gaming Full time $60,000 - $90,000 per year

CRM Coordinator - Spanish Speaking

Your role with us:

With an ever increasing catalogue of products and customer base, we are increasing our CRM team and hiring a CRM Coordinator to assist with customer communication on all things Easygo in our Spanish markets. The CRM Coordinator will contribute to maximising growth and customer retention through implementing strategy and communications to a rapidly growing player base.

Who are we?

Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry, including Stake, KICK and Twist Gaming.

Stake is the world's most popular online casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

What you will do:

  • Coordinate communication and content to enhance the user experience and stages of the player lifecycle.
  • Recommend and develop optimal plans for delivery of campaign, campaign format and campaign platform to grow profitability, creating action plans and strategies where appropriate
  • Enhance player lifetime value, reduce churn and implement relevant CRM strategy.
  • Collaborate with the content and marketing teams to identify which offers to promote and when
  • Be responsible for researching and sourcing relevant content to communicate with our player base
  • Monitor and analyse results of email/SMS campaigns, including completing weekly/monthly KPI reports.

Bonus points if you also have:

  • Sports & Gambling knowledge advantageous
  • Cryptocurrency knowledge would be advantageous
  • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack

Some of the perks of working with us:

Office Perks & Environment

  • In-house baristas serving free coffee, fresh juices and smoothies
  • Daily catered breakfast and regular company-wide events
  • Snack walls and drink fridges on every floor
  • Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Wellbeing & Personal Development

  • Access to our Employee Assistance Program for you and your loved ones
  • 9,000+ courses on our Learning & Development platform
  • One paid volunteer day per year
  • Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

  • Team budgets for lunches and activities to celebrate achievements
  • Social sports teams and participation in Corporate Games
  • Easygo branded swag
  • Birthday and work anniversary gift vouchers, plus a chance to win prizes

Events & Experiences

  • Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
  • Office visits from big-name streamers
  • Meet Ambassadors like Alex Pereira, Israel Adesanya
  • Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We're a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

Come as you are. Be part of something bigger. Click play on your career today.

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