Communications Centre Officer

$77,040 to $82,054 pa (HEW 4)

Full time, ongoing, Joondalup and City Campus

Open to candidates with relevant working rights

Growth, Engagement and Marketing

Communications Centre

Joondalup and City Campus

$77,040 to $82,054 (HEW 4)

Full time, Ongoing

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

Day to day you will be responsible for engaging with prospective students via phone and email channels to guide them through their study journey at ECU. You will also be responsible providing an exceptional customer experience, problem solving and operating within our high performing values based and student first environment.

Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

About the Opportunity

At Edith Cowan University (ECU), we believe education transforms lives, and that transformation often begins with a single conversation.

As a Future Student Officer, you'll be at the heart of that conversation. You'll play a key role in helping prospective students explore their study options, navigate the application process, and feel confident about taking their next step toward university.

Based in ECU's Communications Centre, you'll be part of a high-performing, people-focused team that connects future students to the right information, the right advice, and the right course, at the right time. You'll engage across multiple channels (phone, email, live chat), turning curiosity into confidence and enquiries into enrolments.

You'll also enjoy:

Variety and purpose — every day brings new conversations and the chance to make a difference.

A supportive, high-energy team — we celebrate wins, share knowledge, and genuinely have each other's backs.

Growth opportunities — structured training, mentoring, and exposure to campaigns and projects that help you build transferable skills across higher education and marketing.

An environment that values heart and hustle — we're here to help students, but we're also here to help you grow.

This is an exciting opportunity to join a team that's redefining what exceptional, human-centred service looks like in the higher education space.

About you

You're a natural communicator who's genuinely passionate about helping people. You bring warmth, curiosity, and professionalism to every interaction, whether it's a phone call, an email, or a chat message.

You thrive in a fast-paced, collaborative environment and have a knack for quickly building rapport. You're not afraid to ask questions, seek clarity, or go the extra mile to find the right answer.

To succeed in this role, you'll bring:

Strong communication and interpersonal skills, with the ability to connect with a wide range of people.

A customer-first mindset — you understand that service excellence is about empathy, accuracy, and follow-through.

Confidence using technology, including CRM or student management systems, and an ability to adapt to new tools quickly.

Resilience and positivity — you handle pressure with calm and humour, and you bounce back quickly.

A love of learning — you enjoy developing new knowledge and being part of a team that continuously improves.

Previous experience in higher education, customer service, or sales is highly regarded, but above all, we're looking for people with the right attitude, energy, and values.

Benefits of working at ECU

At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Allison Haigh, Team Leader at a.ha for more information.

Application Process

Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages addressing the above key selection criteria.

Advert Closure

Applications close Thursday 13th November 2025 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position description