Casual Communications Centre Officer

$43.5068 per hour
Casual, Joondalup campus
CASUAL COMMUNICATIONS CENTRE OFFICER
GROWTH, ENGAGEMENT AND MARKETING
COMMUNICATIONS CENTRE
$43.5068 per hour
JOONDALUP CAMPUS
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
About the Opportunity
**What you’ll do**:
Deliver exceptional experience in every interaction to our current students and the general public
Provide accurate & relevant information in an efficient manner
Provide first point enquiry resolution to every interaction
Meet personal/team qualitative and quantitative targets
Be a shining example to everyone around you and be an ambassador Edith Cowan University
Key Criteria
Customer service experience working in a fast-paced and busy team with competing priorities. Customer Centric Contact Centre specific experience is desired.
Strong verbal and written communication skills, with strong attention to detail and grammar conventions
Ability to work in a performance target environment
Can-do positive attitude & enthusiasm
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Availability & Onboarding
**Onboarding**: Must be available full-time for two weeks at the beginning of December for onboarding and training.
**Operating hours**: Monday to Friday, between 8:30am and 5:15pm (hours may vary depending on peak and off-peak demand).
Application Process
**Please submit the following documents**:
Cover letter addressing how you meet the above key criteria
Resume outlining your relevant skills and experience, as well as your expected work availability.
Advert Closure
Applications close Sunday, 9th November 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.