Communications Centre Officer

2 days ago

Joondalup, Australia Edith Cowan University Full time

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
About the Opportunity
**What you’ll do**:
Deliver exceptional experience in every interaction to our current students and the general public.
Provide accurate & relevant information in an efficient manner.
Provide first point enquiry resolution to every interaction.
Meet personal/team qualitative and quantitative targets.
Be a shining example to everyone around you and be an ambassador Edith Cowan University.
About you
**Key Criteria**:
Experience working in a Customer Centric Contact Centre
Ability to work in a performance target environment
Customer Experience mindset
Can-do positive attitude & enthusiasm
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Application Process
Please upload your resume along with a maximum 1 - 2 page statement addressing the key criteria above.
Advert Closure
Applications close Sunday, 9th November 2025 at 11:30pm AWST.
**PLEASE NOTE**: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
Position description

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