Communications Centre Officer

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, as well as inbound & outbound calling. You will also be responsible for providing an exceptional customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.

Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

About the Opportunity

What you'll do:

Deliver exceptional experience in every interaction to our current students and the general public.

Provide accurate & relevant information in an efficient manner.

Provide first point enquiry resolution to every interaction.

Meet personal/team qualitative and quantitative targets.

Be a shining example to everyone around you and be an ambassador Edith Cowan University.

About you

Key Criteria:

Experience working in a Customer Centric Contact Centre

Experience in using multiple enquiry channels (Eg. Phone, Email, Social Media, Live Chat)

Ability to work in a performance target environment

Customer Experience mindset

Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits of working at ECU

At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Danielle Gates, Team Leader Current Student Enquiries at for more information.

Application Process

Please upload your resume along with a maximum 1 – 2 page statement addressing the key criteria above.

Advert Closure

Applications close Sunday, 9th November 2025 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position description