Retail Account Manager

About Residentia

Residentia Group, launched in Melbourne in 2014, has become Australia's fastest growing home appliance wholesaler/distributor, servicing Australia's largest retailers and commercial distributors. With a philosophy of "being different", Residentia Group has experienced rapid growth and in 2017 expanded into the UK through the acquisition of an appliance distribution business. Today, Residentia Australia employs more than 50 people and has a growing international team in both China and the UK.

About the Role

At Residentia, we pride ourselves on delivering exceptional products and services to our customers and this commitment to excellence has earned us a reputable presence in the retail industry. We are seeking 2 dynamic and adaptable Account Managers, one based in VIC and one based in QLD, to join our team. In this role, you'll play a crucial part in maintaining and enhancing our instore relationships across your relevant State. This role requires a keen eye for detail, excellent communication skills and a customer-focused mindset. As an Account Manager, you will be successful at building strong connections with Stores to develop and increase sales performance of individual locations. You will employ a flexible approach to providing support with our valued retail partners. You will collaborate closely with various departments to ensure streamlined operations and customer satisfaction. Your responsibilities will span a range of tasks, including but not limited to:

• Visiting key retail locations across the State to foster relationships and assist with various needs
• Ensuring product specifications and promotion details are communicated and executed effectively
• Overseeing display maintenance to ensure our products are presented in an appealing manner
• Facilitating store purchase order updates and tracking shipments into stores
• Providing product training to store staff to enhance their product knowledge
• Identifying potential opportunities and investment within different locations
• Delivering exceptional customer service by addressing inquiries and resolving issues promptly
• Reviewing SOH and sales data to drive increase of replenishment/purchase orders

Attributes:

To excel in this role, you should possess the following skills and attributes:

• Excellent communication skills, both in-person and remotely
• A customer-focused mindset, with a passion for delivering top-notch service
• Ability to build and nurture strong relationships with retail stores to drive sales growth
• Flexibility and adaptability to meet the diverse needs of different accounts
• Strong organisational skills to handle multiple tasks and priorities effectively
• Strong problem-solving skills with ability to identify areas of opportunity and make suggestions.
• Ability to work independently and as part of a team
• Ability to remain focused and productive under pressure
• Positive and optimistic nature with a 'do what it takes' attitude
• Professional presentation
• Ability and willingness to learn new skills and apply quickly.
• Sufficient skills using MS Office, Excel skills, PowerPoint, etc.

Qualifications/Experience:

• Australian driver's license and access to vehicle
• At least 2-3 years working within a sales/retail role preferred, though not required
• Minimum of 3 years working within face-to-face customer service role
• Knowledge of the appliance industry or similar preferred, though not required

Why Join Us:

As an Account Manager at Residentia, you will have the opportunity to make a significant impact on our business while working within a supportive team. We offer:

• Competitive compensation and benefits packages
• Diverse and inclusive work environment
• Ongoing training and development with frequent one on one support from management
• Opportunities for career advancement with a rapidly growing and young business

Other employee benefits include:

• Annual bonus tied to individual performance and overall business performance
• Paid parental leave - 12 weeks for primary careers and 4 weeks for partners
• Paid volunteer leave
• Paid study leave
• Employee Assistance Program for team members and their immediate family

The business has a great culture with core values developed by the team as follows:

• Dominating through difference
• Teamwork makes the dream work
• We create customers for life
• See the solution not only the problem
• We work lean and do the right thing
• Say what you believe, do what you say

If you're ready to take on a challenging yet rewarding role that we encourage you to apply and be a part of our journey to success

Residentia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.