SMB Account Manager, Talent
2 weeks ago
At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn's talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn's solutions best meet the clients' needs.
Responsibilities:
- Execute account contract renewals that maximise contract value while protecting and enhancing the customer relationship
- Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
- Provide executive management with complete visibility to renewals and solicit executive involvement as required
- Communicate risk clearly and take the lead in developing resolution strategies
- Accurately maintain a sales forecast in your territory
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