Financial Hardship Specialist
5 days ago
Financial Hardship Specialist
Your new company
Join one of Australia's award-winning customer-owned banks in pursuing their purpose of becoming the financial services provider their customers value the most. Being strongly driven by their values, this leading bank exists for the benefit of its customers and community, not for making profit for the benefit of shareholders. Everything they do is designed with the customer at heart.
Your new role
As a Financial Hardship Specialist you will focus on managing the day-to-day complex matters including quality assurance and external stakeholder SLA's.
Some of your responsibilities will include:
- Conduct robust hindsight review of member accounts and credit profile on lending exposure as and when directed.
- Identify potential risks related to legal and recovery matters.
- Ability to discuss complex and sensitive information with customers which have been referred by the FAARM team or internal stakeholders.
- Must have a detailed level understanding of Credit Assessment and Analysis of financials in order to conduct a hindsight review of customer exposure.
- Quality assurance review to ensure all collections activities adhere to applicable legislative requirements and the Bank's policies.
- Prepare and submit regular reports on collections and recovery activities.
- Maintain accurate and current documentation on accounts and engagement activity.
- Customer first approach considering how actions and solutions may affect them.
Your skills and experience
- Ideally you a minimum 2 years' experience in a similar role in a financial institution
- Strong credit assessment competency and solid understanding of responsible lending practices.
- Proven experience in legal recoveries and quality assurance within banking industry
- Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220, COBCOP, IDR and EDR processes.
- Demonstrated knowledge and understanding of consumer lending including but not limited to home loans, line of credit, credit card,personal loan, overdraft lending and transactional savings accounts.
- You are customer focused and are dedicated to meeting the expectations and requirements of internal and external customers.
- Excellent interpersonal skills and the ability to show empathy and build rapport.
Your benefits
- Core working hours are between Monday - Friday.
- You will receive thorough training and ongoing support to develop at your own pace
- You will join a company that is dedicated to their values, has collaborative teams and is one of the most inspiring environments in the banking industry to work for
You will love working with them
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ***************
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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