Customer Service Specialist

2 weeks ago

Mascot NSW, Australia Qudos Bank Full time $60,000 - $80,000 per year

Customer Service Specialist

An exciting opportunity to join an amazing team and grow your banking career as a Customer Service Specialist.

What will you do?
Our Customer Service Specialists act as the first point of contact, helping our members navigate their banking needs and empowering them to make their financial dreams come true. You will be providing outstanding assistance to our members by assisting them with all their banking enquiries whilst also actively education them on Qudos Bank's products and services.

What is in it for you?
Qudos Bank provides continuous support and encouragement of career development and internal moves, we have seen previous staff move across various departments within the organisation, from Treasury, Lending, Risk & Compliance, and Information Services. You'll have endless opportunities within the team, from mentoring staff, taking on escalations and complex enquiries, managing the floor and contributing to process improvements.

Other benefits include but are not limited to:

  • Hybrid Working with the ability to work from home 2 days per week post training
  • Discounted on-site parking at our Mascot HQ
  • No night Shifts Monday to Friday rotating roster with one Saturday shift per month
  • Wellbeing Program including, Wellness Grants, Flu Vaccinations, Skin Checks, Access to Nutrition, Legal and Mental Health Support Programs, Fitness Passport, Health Assessments and more
  • Encouragement and support from a team that will allow you to thrive and grow your career with our extensive career opportunities
  • Volunteer Leave, and Parental Support Leave

What do you need?

  • The ability to work across a rotating roster, Monday - Friday 7am-7pm and one Saturday shift a month
  • Previous banking experience and/or experience working in a Call Centre
  • A passion for solving customer problems and engaging with customers to find the perfect solution for them
  • Strong computer, analytical, literacy and conversational skills
  • Ability to thrive in a fast-paced environment

Why Qudos Bank?
We started as Qantas Credit Union, more than 60 years ago. We may go by a different name compared to when we began in 1959, but there is one thing that has never changed - our owners. As a customer-owned bank, our customers are at the heart of everything we do.
Today we're one of Australia's largest mutual banks with close to 90,000 members across Australia and branches in Sydney, Melbourne and Brisbane. Being 100% customer-owned means our customers and owners are the same. We exist for the benefit of our customers and community, not for making profit for the benefit of shareholder.

For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation. Checks include, but aren't limited to criminal record, bankruptcy, employment & qualification verifications, identity and immigration checks.

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