Guest Experience Host

5 days ago

Maroochydore, Queensland, Australia Travel + Leisure Co. Full time $45,000 - $65,000 per year

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Travel + Leisure Co.  If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team at the beautiful The Sebel Melbourne Flinders Lane as a Guest Experience Host today

How You'll Shine

As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.
 

As a Guest Experience Host, you'll be one of the first smiling faces our guests meet. You'll play a key role in making every stay feel special — from check-in to farewell.

You will:

  • Welcome Owners and guests with warmth and genuine hospitality

  • Assist with smooth check-in and check-out processes

  • Be a go-to person for information about the resort, local attractions, and events

  • Handle guest enquiries and resolve issues with care and professionalism

  • Engage with guests to generate interest and appointments for our sales teams via livestream sessions

  • Coordinate bookings and communicate with other departments to ensure seamless guest experiences

  • Support the wider team in creating a warm, inviting environment where guests feel at home

HOW YOU'LL BE REWARDED

Grow your career with a values-driven organisation that's passionate about supporting its people. As part of our team, you'll enjoy:

  • Discounted stays at hotels and resorts around the world

  • A generous reward and recognition program

  • Opportunities to learn, grow and progress your career

  • Funding to support ongoing professional development

  • An inclusive workplace supported by active Diversity Resource Groups

WHAT YOU'LL BRING

To be successful in this role, you'll bring:

  • Previous experience in a front-of-house, reception, or guest services role (hospitality or tourism experience preferred)

  • Strong communication and customer service skills, with a warm and approachable manner

  • Excellent problem-solving skills and the ability to stay calm under pressure

  • Immaculate presentation and grooming standards

  • A positive, can-do attitude and team-focused mindset

  • The flexibility to work a roster that includes weekends, evenings, and public holidays

This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Club Wyndham

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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