Level 1 Support Engineer

1 week ago

East Melbourne Victoria, Australia Searchability® Full time $60,000 - $65,000 per year

Level 1 Support Engineer

This role offers genuine growth and learning opportunities, many of their best engineers started at Level 1 and developed into some of our strongest technical performers.

· $60,000 - $65,000 salary + Super

· To apply, click on the link or email your CV to or call me on for more information.

· Office 365, Networking, Active Directory

· Candidates must have full rights to work in Australia

WHO ARE WE?...

With growth driven entirely by Brand reputation & relationship driven growth, we've built a reputation as one of the industry's leading premium providers. Our team is made up of passionate, committed, and experienced IT professionals who genuinely love what they do. As a growing business, every role offers outstanding opportunities for career progression and variety, which we actively encourage and support. We take pride in delivering high-quality technology and communication solutions directly to our clients, managing every aspect of their IT and communications environment. This includes comprehensive IT maintenance and support (full MSP services), private cloud solutions, specialist IT project delivery, end-to-end telecommunications such as phone lines and internet services, and hardware and software procurement, servicing, and maintenance.

WHAT WILL YOU BE DOING?...

As a Level 1 Support Engineer, you'll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.

Your day will involve:

· Providing first-level technical assistance and managing tickets through to resolution

· Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments

· Supporting end-users with software and hardware problems

· Escalating complex incidents where required while ensuring clear communication and documentation

· Performing regular system maintenance, updates, and patching

· Collaborating with senior engineers and learning across cloud and cybersecurity functions

YOU NEED TO HAVE...

· A minimum of 1 year's experience in IT support or a technical environment

· Exposure to case management or ticketing systems

· Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)

· Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)

· Strong troubleshooting and communication skills

· A customer-focused approach with the ability to work collaboratively

IT'S NICE TO HAVE...

· Experience working within an MSP

· ITIL certification

· Industry qualifications in Information Technology or equivalent experience

· A proactive attitude toward learning and professional growth

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to or for further information please call me on I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave me a message. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn I look forward to hearing from you.

Key Skills

Windows, Office 365, Networking, Active Directory

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