Donor Coordinator

Company Description
Where cutting-edge science meets heartfelt care.
Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer numerous benefits to our staff and truly value the contribution of each individual employee

Job Description
Our Donor Services Team is growing, and we are looking for a new Donor Coordinator.

We are seeking a candidate with exceptional communication skills, ideally you are an
experienced patient relationship/customer services coordinator in a healthcare
setting to fill this position as a
Donor Coordinator.
Working out of our Sydney CBD clinic this is a full-time position within our centralized Donor Services Team.
This is the perfect opportunity to use your previous clinical & customer service skills and move into a role with a true sense of purpose

In this role you will be the main point of contact for our patients and donors providing support, information and coordination in their preparation to accessing our donor services or donating gametes.

This will include;

• Customer service/ Patient care – Supporting current and potential patients and donors through the process, advising them of the requirements, next steps and supporting them on their journey to access our services.
• Legislation & accreditation - Ensure compliance with all legislative and regulatory requirements in all states and countries that Genea practices gamete donation
• Records management -Management of Donor Service waiting lists and all relevant required information.
• Results reporting - Track pregnancies and liaise with counselling and nursing to ensure reporting to the donor register is done in a timely manner.

Qualifications
We will provide full training in all things Donor specific, to be successful in this role you will need;

• Strong customer service and communication skills, both in person and through phone and digital platforms
• A high level of empathy and care
• Exceptional attention to detail
• Eagerness to learn - there is a lot to learn in this role, and we are willing to train but you must also be invested in your learning
• Strong computer skills and technical capability - We work on a range of platforms at Genea which you will need to learn. This role will have a variety of administrative components which will be key to your role.
• A good team player - at Genea we are all about working together to achieve a common outcome. The Donor team is a small one, but an essential one, so it is essential everyone works together to achieve the best possible outcomes for our patients, donors and other members in the organisation we work with.
• Previous experience in reproductive health or fertility would be desirable but it is not essential.

Additional Information
And what's in it for you?
Our staff tell us it is the people they work with that makes them stay. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team ) if we can help with
any
reasonable adjustments to enable you to participate in the job application process