Customer Service Officer

4 days ago

Mount Ommaney QLD, Australia Australian Audiology Hearing Specialiats Full time $27,500 - $31,800 per year

Job Title: Customer Service Officer (Part-Time/Casual)

Location: Mt Ommaney, Brisbane (with flexibility to work across other Brisbane clinics as required)

Company: Australian Audiology

About the Role

We are looking for a friendly, professional, and proactive Customer Service Representative to join our growing hearing clinic network in Brisbane. This role is based primarily at our Mt Ommaney clinic, with occasional support required at other Brisbane locations.

As the first point of contact for our clients, you will play a key role in delivering exceptional service and ensuring every client has a positive experience from the moment they walk in.

Key Responsibilities

  • Greet and assist clients in a warm, professional manner.
  • Manage appointment bookings, rescheduling, and confirmations.
  • Handle incoming phone calls and emails efficiently.
  • Process payments, invoices, and manage client records accurately.
  • Support audiologists with clinic administration tasks.
  • Maintain a tidy and welcoming reception and waiting area.
  • Coordinate clinic supplies and assist with general operational tasks.
  • Work collaboratively with the wider clinic team to ensure smooth day-to-day operations.
  • Provide support at other Brisbane clinics when needed (travel between locations will be required).

About You

  • Previous experience in customer service, reception, or administration (medical or allied health experience highly regarded).
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organisational skills.
  • Confident using computers, scheduling systems, and Microsoft Office suite.
  • A team player with a flexible, positive attitude.
  • Reliable transport and willingness to work across multiple clinic locations in Brisbane.

What We Offer

  • Supportive and friendly team environment.
  • On-the-job training and development opportunities.
  • Competitive hourly rate.
  • Rewarding work that makes a genuine difference in people's lives.

How to Apply:

To apply, please submit your resume outlining your experience and interest in the role to

Join us at Australian Audiology and help people reconnect with the sounds that matter.

Job Types: Part-time, Casual

Pay: $27.50 – $31.00 per hour

Ability to commute/relocate:

  • Mount Ommaney QLD 4074: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

  • Australia (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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