Senior Client Relationship Manager

Location: Sydney, Melbourne

Contract Type: Permanent

MinterEllison is one of Australia's largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see )

The Team

As a member of the national Client & Market Growth (CMG) team, this role supports the implementation of the firm's client strategy and client priorities, to build and maintain strong trusted relationships with the firm's strategic clients. As part of a team of dedicated CRMs, you will take on client relationship management responsibility for a number of clients that sit within the firm's strategic client portfolio to support the firm's strategic plan. As an integral member of the Client Leadership Team, you will work alongside the relevant Client Relationship Partner/s and industry team to enhance the client experience, grow and nurture client relationships and maximise financial performance.

This role will be required to:

• Build meaningful, lasting relationships with strategic portfolio clients, coaching partners and lawyers to do the same
• Co-develop and execute client strategy with Client Relationship Partners (CRPs) and Client Leadership Teams (CLTs) to deliver profitable and sustainable revenue growth
• Be an integral member of the CLT, directing and leading the team towards proactive relationship and revenue growth in alignment with the firm's strategy
• Deeply understand our clients' world/s and their issues and opportunities (at both a business and individual level), sharing insights back into the firm
• Leverage industry know-how to drive client centricity and present new ideas which address client issues
• Prepare high quality client-facing material/ proposals either proactively or in response to RFPs, using client and industry insights, alongside the full breadth of the specialist CMG team
• Collaborate across the firm to bring the best of MinterEllison to our clients, employing efficiencies and innovations, particularly AI
• Champion best practice client relationship management and the use of client program resources, advocating a proactive, relationship-driven approach - best-of-breed CRM-ing.

About you

• Tertiary qualifications in Marketing, Communications or Business or a related discipline
• At least 7 years' experience in B2B BD / marketing roles, with a demonstrated track record of success in business development and key client management within a corporate or professional services environment
• Ability to proactively develop and implement revenue enhancing business and marketing strategies to maximise impact
• Ability to deliver effective day-to-day / operational business development support and build / support the infrastructure needed to meet client requirements

• Work with minimal supervision and collaboratively to manage multiple priorities to agreed deadlines and within budget, with exceptional attention to detail

• Develop mutually beneficial relationships with external and internal clients and stakeholders, built on trust, respect and rapport

• Work with Partners to develop client strategies by building relationships with clients and industry/market leaders

• Leadership mindset
• Strong influencing and negotiation skills to manage complex and diverse senior stakeholder expectations and interests, nationally
• Commercially focused with strong analytical, planning, organisational and project management skills that benefit the firm, maximise revenue and profit and minimise the cost-of-service delivery
• Demonstrate flexibility, sound judgement, resilience, problem solving and an outcomes focus, able to tackle complex issues, challenging own and others' thinking
• Proactive and prioritises work in line with client and firm goals, in a fast-paced environment working to tight deadlines
• Growth mindset, focusing on the development of self and others
• Commitment to excellence without attitude in all interactions, acting with utmost integrity
• Excellent written, verbal communication and presentation skills with high attention to detail
• A team-player, who collaborates powerfully, working with, mentoring and connecting with people at all levels, particularly within CMG

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact