Senior Relationship Manager

Senior Relationship Manager - Academic

Location: Sydney, Melbourne or Brisbane (flexible working encouraged)
 

About our Team
At LexisNexis, we serve over 5 million professionals across 100+ countries, delivering cutting-edge legal content and technologies. Our team is at the forefront of legal transformation, focusing on Academic markets by introducing them to the future of legal research, drafting, and workflow automation—powered by AI and smart content delivery.

We're a tight-knit team of problem-solvers, hunters, and collaborators who are passionate about making a difference. Your work will support the Rule of Law and help small firms thrive in a rapidly evolving digital environment.

Join LexisNexis, a global legaltech leader, at a pivotal time of innovation and growth. With the launch of Lexis+ AI and our brand-new LexisNexis Protégé platform, we're transforming the way law firms access, interpret, and apply legal intelligence—making it faster, smarter, and more accessible than ever.

About the Role

The Senior Relationship Manager is responsible for proactively managing and fostering relationships with existing key customers in a significant territory. Identifying value and adding opportunities through a consultative sales approach, increasing portfolio value and retention.

This is a full-time role reporting to the Head of Sales to be based either Sydney, Melbourne or Brisbane with combined home/office-based arrangements offering a flexible work-life balance.

Responsibilities

• Managing relationships with all customers in territory. Develop and execute commercial growth strategy tailored to the 38 university and 3 PLT key accounts.

• Cultivate and sustain long-term relationships with key decision-makers at the faculty and student levels.

• Identify new business opportunities and develop action plans to drive the adoption of AI product offerings.

• Spearhead initiatives to expand the AI product portfolio across the assigned territory.

• Monitor market trends and competitor activities to ensure proactive adjustments to the account strategy.

• Act as the primary point-of-contact for key accounts, ensuring exceptional levels of service and client satisfaction.

Requirements

• Proven experience in relationship management, account management, or business development with large, complex clients (education sector experience highly regarded).

• Strong track record of developing and executing commercial growth strategies.

• Demonstrated success in leading complex commercial negotiations and securing long-term partnerships.

• Ability to identify and capitalise on new business opportunities, particularly within AI, digital solutions, or SaaS environments.

• Strong commercial acumen with the ability to align client objectives with business goals.

• Excellent stakeholder management skills, with the ability to influence decision-makers at senior and operational levels.

• Exceptional communication and presentation skills, both written and verbal.

• Strategic thinker who can translate market insights and trends into actionable plans.

• Collaborative mindset with proven ability to work cross-functionally with marketing, product, and customer success teams.

• Tertiary qualifications in business, commerce, or a related field (desirable).

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Be part of a high-growth, innovation-focused team.

• Lead conversations about AI in law with tools like Lexis+ AI and Protégé—a first-of-its-kind client engagement platform.

• Work with an inclusive global company that values flexibility, wellbeing, and career development.

• Discounted Health plan rate and Optical Assistance

• Life assurance and income protection

• Option to buy additional Annual Leave days

• Employee Assistance Program

• Flexible working arrangements

• Benefits for you and your family

• Access to learning and development resources

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

To learn more about opportunities with LexisNexis or RELX Global, join us here:

Join LexisNexis and be part of a team that values innovation, integrity, and customer success

Apply now and take the next step in your career

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