Account Director

At Hello, we've had an incredible run recently, winning several industry awards that reflect our commitment to Creativity Intelligence, our full service methodology: delivering Brand Experience for the Digital Era. This year alone, we've been recognised as Campaign Asia Social Media & Influencer Agency of the Year, AIMCo Influencer Marketing Agency of the Year and won Best Use of Content and Best Small Media Campaign at AdNews Agency of the Year Awards.

We're looking for a sharp, strategic Account Director who thrives at the intersection of creativity and integration. You see the big picture, build meaningful relationships, and know how to connect ideas across channels - Blending social, talent, digital, PR, and events into fully connected campaigns.

You'll hold your own in both strategic and creative conversations, lead campaigns that bring multiple disciplines together, and foster trusted, productive client relationships.

Key Skills

As Account Director you should be aiming for excellence in all of the areas laid out below:

Account Direction

• Has a deep understanding of the client's business, category, and competitive landscape.
• Owns key relationships across marketing, brand, and digital teams within the client organisation.
• Provides day-to-day strategic and project direction, ensuring the whole team knows where we are, where we need to go, and how we'll get there.
• Articulates a strong point of view on creative, media, and integrated strategy, collaborating with producers, PR, media, content, and client teams to find the best solutions.
• Leads meetings with confidence, keeping them efficient, purposeful, and, where possible, enjoyable.
• Balances commercial discipline with creative ambition, managing budgets, timelines, and resources while ensuring we have the space and clarity to deliver brilliant work.
• Communicates powerfully and clearly across all stakeholders, ensuring alignment throughout the process.
• Contributes to brand and campaign strategy, working closely with strategy, creative, and production teams to lead client communications and drive integrated outcomes.

Team Leadership

• Makes an active contribution to agency and team culture.
• Is an inspiring and effective leader of shared agency resources, fostering professional growth and confidence within the team.
• Provides consistent, constructive feedback and helps shape clear development pathways for team members.
• Instills confidence across the broader account and specialist teams that projects are well-led and directionally sound.
• Has an appetite for continued learning and development, actively engaging with Hello's training and growth initiatives.
• Advocates for innovative, effective, and integrated work that pushes both creative and commercial boundaries.

Creative Contribution

• Creates the right conditions for the delivery of great work, is strategically sharp, creatively ambitious, and culturally relevant.
• Actively contributes to ideation and concept development, drawing on insights and creative strategy to shape strong integrated ideas.
• Translates information and research into actionable insights that drive campaign thinking.
• Has sharp creative judgment and is able to refine and strengthen ideas to ensure they're on-brief and impactful.
• Is an inspiring source of creative energy and collaboration across all channels from film and social to PR, events, and partnerships.
• Mentors others on how to harness the strengths of each channel and discipline to deliver powerful integrated campaigns.

What you will bring:

• 5–7 years' experience in a creative, or integrated agency environment
• Proven ability to lead complex, multi-channel campaigns from brief to delivery
• Strong understanding of how brands connect across social, digital, and earned ecosystems
• Strategic thinker with the confidence to challenge, contribute and simplify complexity for clients
• Exceptional communication and relationship-building skills, trusted by clients and respected by teams
• Natural leadership presence, calm under pressure, organised in process, inspiring in delivery
• Collaborative spirit with the drive to make the work great and the people around you better
• A growth mindset - curious, accountable, and always looking for smarter ways to deliver impact

Hello is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

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