Account Director

It's a fun, challenging gig. The kind where you'll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you've done something good. We support and respect one another, so everyone — no matter how long you've been here — is given room to speak up and share ideas.

Think HQ values inclusion and diversity – it's the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Account Director

Sydney

Client Management

City

Sydney

Department

Client Management

Job Description

We're looking for an Account Director to join our growing Sydney team — a trusted account lead who can nurture strong client relationships, manage programs of work, and guide integrated projects from brief to delivery. You'll be the steady hand our clients rely on, leading complex, purpose-led campaigns across creative, digital, PR, events and audience-specific communications.

Think HQ is an award-winning positive change agency, powered by a collaborative team of 100+ specialists who reflect today's Australia. With offices in Melbourne and Sydney, we bring national reach and local insight together to deliver meaningful work that connects with audiences and drives impact.

As the only B Corp-certified agency of our size, positive change isn't just something we talk about — it's something we measure.

About the role

As Account Director, you'll lead meaningful, multi-disciplinary projects across creative, digital, PR, events, strategy and research. You'll act as a trusted partner to your clients — shaping inclusive, respectful and community-informed campaigns, and guiding them from first spark to final delivery.

A natural relationship-builder and strategic thinker, you know how to bring teams together to do their best work. You'll champion best-practice account leadership, foster seamless collaboration across the agency, and help create work that genuinely connects and delivers measurable impact.

While every day will look different, at a high level you will:

• Work across a portfolio of clients and projects to deliver effective and creative communications.
• Establish and lead regular project/client meetings and communications to ensure clients and internal teams are focused, informed and aware of their responsibilities and deadlines.
• Work with the Sydney Director to identify any issues and help solve client and internal challenges
• Mentor junior members of the Client Management team, providing guidance and training to help upskill and progress their career.
• Champion best practice integration across disciplines, demonstrating leadership and initiative by recommending and implementing more effective ways of working.
• Work quickly to identify and solve problems with client relationships and project deliverables.
• Deliver campaigns and communications programs against the agreed strategy ensuring that the strategy is championed throughout the life of the project.
• Help with the delivery of the Client Management team's organisational plan, ensuring the team is delivering on the priorities set each year.

About you

You have:

• 7+ years' experience in account management, ideally within an integrated agency environment
• Proven experience leading client relationships and delivering integrated campaigns across multiple disciplines (creative, digital, PR, events, etc.)
• Excellent written and verbal communication skills, with strong presentation and stakeholder management ability
• A positive, solutions-focused mindset with strong critical thinking and problem-solving skills
• Experience mentoring and supporting junior team members
• Strong project, time management and prioritisation skills, with exceptional attention to detail
• The ability to collaborate effectively across teams and work well under pressure
• Knowledge of production processes (desirable)
• Experience working with government clients (an advantage, but not essential)

Don't worry if you don't tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We're looking for someone who is a great fit for our team in values and personality.

Extra info

At Think HQ, you'll be part of a workplace that offers:

• A supportive team that's genuinely invested in your professional growth
• Access to wellbeing support and coaching through our employee assistance program, delivered by leading social enterprise Hey Mate
• Ongoing learning opportunities, including regular Lunch and Learn sessions and access to training through our Advertising Council Australia membership
• A truly inclusive workplace, underpinned by policies such as paid parental leave and gender affirmation leave
• A hybrid work approach that balances time in the office with flexibility to work remotely, depending on what works best for the team and the business. Our core office days are Monday, Wednesday and Friday, with the option to work from home on Tuesdays and ThursdaysPart-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.