Client Experience Liaison

1 week ago

Sydney, New South Wales, Australia Dokotela Full time $60,000 - $90,000 per year

About Dokotela

Dokotela is a national telepsychiatry service providing accessible mental health care to patients across Australia. We focus on delivering quality, patient-centred care while supporting practitioners through streamlined operational and administrative processes.

Role Summary.

As a Client Experience Liaison
, you will support patients throughout their journey with Dokotela, managing a variety of administrative and patient-facing tasks to ensure a seamless experience. You will play a key role in appointment management, patient communication, and ensuring accurate documentation, contributing to Dokotela's commitment to timely, high-quality care. This role will be on-site in our Bondi Junction offices.

Key Responsibilities

Appointment & Referral Management

  • Triage incoming referrals for eligibility and completeness.
  • Send SMS booking links and assist patients in scheduling appointments.
  • Manage cancellations, reschedules, and confirm appointments to maximise attendance.
  • Perform daily checks to ensure readiness for upcoming clinics.

Patient Communication

  • Answer incoming phone calls on the Client Services line, assisting patients with enquiries in a professional and empathetic manner.
  • Contact patients and/or specialists to confirm or obtain information.
  • Respond to patient emails, SMS, and phone enquiries within service timeframes.
  • Send reminders for pathology, intake calls, and updated referrals.
  • Support patients with accessing and completing pre-appointment forms.

Documentation & File Management

  • Upload and accurately assign referrals, forms, and approval letters to patient files.
  • Maintain and update patient records within Dokotela's practice management system.
  • Action flagged errors in reports and ensure corrected documentation is reissued.

Collaboration & Continuous Improvement

  • Work closely with team members to prioritise tasks and manage workload effectively.
  • Identify and escalate issues impacting patient experience.
  • Participate in process improvement initiatives to enhance service quality and efficiency.

About You

  • Excellent organisational and time management skills.
  • High attention to detail and commitment to accuracy.
  • Clear and professional communication, both written and verbal.
  • Empathetic and patient-focused approach to interactions.
  • Ability to multitask and adapt in a fast-paced virtual environment.
  • Comfortable using practice management systems and digital workflows.
  • Minimum of 6 months experience in healthcare administration.
  • Year 12 completion or equivalent qualification required.

Why Join Dokotela?

  • Contribute to improving access to mental health care across Australia.
  • Supportive team culture with ongoing opportunities for development.
  • Be part of an innovative and growing telehealth organisation.

  • Client Liaison

    1 week ago

    Sydney, New South Wales, Australia All Saints Skin Clinic Full time $60,000 - $80,000 per year

    Guided by Dr Joseph Hkeik's vision, the All Saint philosophy blends artistry, medicine, and a deeply personal approach to every client's journey. We are seeking a Client Liaison who embodies grace, professionalism, and a natural warmth—someone who will be the welcoming face of our clinic and the beginning of each client's experience with us.As the Client...

  • Client Liaison Officer

    4 days ago

    Sydney, New South Wales, Australia Foot Balance Technology Full time $104,000 - $130,878 per year

    Client Services Liaison / ReceptionistFoot Balance Technology – Sydney, New South WalesResponsibilitiesYour key responsibilities will include: Booking and management of patients across multiple clinic locations. Greeting and attending to patients during appointments, ensuring a welcomingand professional experience. General office administration and...

  • Client Service Director

    1 week ago

    Sydney, New South Wales, Australia Yakusan Brand Experience Group Full time $120,000 - $180,000 per year

    About Us:Yakusan is a highly creative, market leading brand experience agency that has been a consistent award finalist and winner in the Brand Experience space. No two projects are ever the same, we take a bespoke approach with every detail considered, giving our clients unique experiential and shopper marketing campaigns that connect brands with people in...

  • Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per year

    Salary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...

  • Liaison Officer

    6 days ago

    Sydney, New South Wales, Australia New South Wales Government Full time $113,574 - $125,720

    Liaison Officer (Communications)Join the NSW Department of Education as a Liaison Officer (Clerk Grade 7/8)We are excited to announce openings for multiple Liaison Officer (Communications) positions within our Curriculum directorate.⦁ Location: Parramatta with access to various NSW Education offices and flexible working arrangements...

  • Head of Naval Liaison Office Australia

    6 days ago

    Sydney, New South Wales, Australia Lloyd's Register Full time $150,000 - $200,000 per year

    Location: Adelaide / SydneyWhat We're Looking ForWe are seeking a seasoned professional to lead theAustralasia Naval Liaison Office (NLO)and provide specialist expertise in the naval discipline. The ideal candidate will play a key role in supporting the team and contributing to projects that deliver commercially focused solutions and services to both...

  • Youth- Aboriginal Liaison Worker

    6 days ago

    Sydney, New South Wales, Australia Core Community Services Limited Full time $60,000 - $90,000 per year

    CORE Community Services Ltd. is a not for profit organisation serving South West Sydney for over 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement.. Our mission is to provide tailored diverse...

  • Client Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Esencia Wealth Full time $60,000 - $90,000 per year

    Reports toSenior Client Experience ManagerQualifications & ExperienceEssential· Proven success in a client service role.· Commitment to delivering outstanding client experiences.· Ability to thrive in a fast-paced environment.· High attention to detail.· Hands-on experience with a range of marketing tools and platforms to effectively plan, execute, and...

  • Full Time Client Host

    11 hours ago

    Sydney, New South Wales, Australia Hermes Australia Pty Ltd Full time $60,000 - $90,000 per year

    A creator, artisan and seller of objects since 1837, Hermès is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.Hermès asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of...

  • Senior/Medical Science Liaisons

    6 days ago

    Sydney, New South Wales, Australia Boehunter Executive Search & Selection Full time $120,000 - $180,000 per year

    Locations: Melbourne, Sydney and Brisbane PositionsHighly Collaborative and Friendly Company CultureOur client is a highly successful global pharmaceutical company built on a unique blend of innovation and experience in specialty areas, delivering medicines for the treatment of IBD, Rheumatology and Dermatology.Due to the exciting company growth in the...