Full Time Client Host

2 weeks ago

Sydney, New South Wales, Australia Hermes Australia Pty Ltd Full time $60,000 - $90,000 per year

A creator, artisan and seller of objects since 1837, Hermès is a family-owned French house underpinned by exceptional know-how passed down from generation to generation.

Hermès asserts its uniqueness by combining creative freedom with a constant quest for the finest materials and by offering challenging and meaningful roles consistent with the values of craftsmanship that guide the house.

The Opportunity

As our Client Host you will be the Client Service Ambassador of the boutique. Embodying the service values of the house, you will extend exceptional hospitality whilst ensuring our services compliment the Client experience.

Reporting to the Maison Host, your responsibilities will include but are not limited to:

Customer Service

  • Manage and support all private client appointments in the boutique whilst ensuring all client services tools are well managed.
  • Overseeing floor operations so that all clients are attended to, this includes queue, appointment and in-store waiting time management.
  • Offering an exceptional first impression as you greet clients when they enter the boutique and while guiding them through the boutique.
  • Leading boutique tours, providing architectural, historical and relevant information.
  • Engaging with clients on the floor and introducing them to relevant team members.
  • Extending service gestures including but not limited to client requests, repairs, online pickups, product adjustments and client resolutions for service issues.
  • Ensure the store and private client areas are always clean and perfectly presented.

Sales Support

  • Support the maintenance of visual merchandising on the floor, in-store animations and clientelling activities.
  • Working with the Service Liaison, offer beverage and refreshment service and ensure all dry and wet bars in the boutique are well stocked and replenished for client appointments.
  • Liaise with security team, offering direction and advice where necessary.

Private Client Area Management

  • With the Maison Host, review and manage the booking of the private client areas in the boutique.
  • With the Service Liaison and Sales Associates, prepare and organise the private client areas ahead of any appointments.
  • Keep accurate records of client appointments and update changes accordingly.
  • Provide support to the Client appointment by offering sales tools where necessary.

Internal Liaison

  • Report any external activity of the boutique to the Management team.
  • Identify areas of improvement and share ideas and best practices.
  • Inform management about potential client complaints.

About You

Previous customer service experience is preferred with a high standard of presentation, interpersonal skills and grooming. You will be a team player and embody the values of the Hermès House. You will possess strong communication skills. You will be able to quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism and ensuring the delivery of exceptional client service to our clientele. You will be passionate about our creations whilst also sensitive to the craft and identity of our Maison.

This is a fantastic opportunity and your chance to join a dedicated, well-rounded team within the Hermès Maison.

If this sounds like you, we invite you to apply and request that you address the following questions in your cover letter:

1) What is your motivation to apply for Hermès?

2) What do you know about Hermès?

3) If you were an Hermès piece, what would you be and why?

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