Client Relations

1 week ago

Melbourne, Victoria, Australia Builders Academy Australia Full time $70,000 - $120,000 per year

Company Description

Here at Builders Academy Australia we live and breathe building and construction. We intimately understand the industry and have strong relationships within the building and construction community and the education sector.

Through these established connections, we are able to deliver qualifications that provide real-world skills. Our graduates leave the academy with a stronger network and the confidence to take the next step in their career.

Job Description

This Melbourne based role supports apprentice and trainee onboarding, enrolment, and compliance processes. It involves building employer relationships, meeting enrolment targets, and providing on-site support at worksites. The company will cover all applicable travel costs including accommodation where applicable. The position also contributes to identifying new apprenticeship and traineeship opportunities through business-to-business engagement.

Key Responsibilities

  • Collaborate with internal teams to plan future enrolments, course dates, and offerings
  • Explain programs and eligibility requirements to clients and ensure enrolment paperwork is accurate
  • Distribute enrolment documentation and support smooth student onboarding
  • Accurately manage student data in Salesforce, VETenrol, and VETtrak
  • Implement strategies to maximise enrolment conversion and ensure effective student onboarding

Qualifications

Tertiary qualification in education and/or business management /marketing/sales

  • Strong knowledge of VET systems (VETtrak, VETenrol, Ready Skills) and government funding models (Skills First, Smart & Skilled, QLD).
  • Extensive experience in business development, sales, and achieving revenue and strategic outcomes.
  • Excellent communication, negotiation, and relationship-building skills with clients, partners, and government.
  • Proven leadership and collaboration skills, meeting ASQA and HESG compliance requirements.
  • High proficiency in Microsoft Office and effective use of student management systems.

Additional Information

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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