Operations Manager

3 days ago

Sydney, New South Wales, Australia The Business Builders Full time $120,000 - $140,000 per year

Location: Fully Remote (Australia-based preferred)

Employment Type: Full-Time

Salary: $120,000–$140,000 AUD + Super + Performance Bonus

Reports To: Founder & CEO (Matthew Garas)

About The Business Builders

At , we help aspiring entrepreneurs start their own eCommerce brand and grow it to $10K per month.

As a boutique agency, we work closely with only 60 clients per year, giving each founder the hands-on support and systems they need to succeed.

We've built and scaled multiple brands from $0 to $10K/month in under 120 days — combining data-driven product testing, conversion-optimized websites, and paid ad mastery.

Now, we're looking for a remote Operations Manager to oversee the daily rhythm of the business — ensuring clients succeed, systems run smoothly, and growth targets are met.

The Role

You'll be the bridge between clients, team members, and leadership — managing projects, people, and performance.

From onboarding new clients to tracking KPIs and payments, you'll make sure the engine behind The Business Builders runs efficiently, profitably, and predictably.

Key Responsibilities

Client Success

  • Conduct welcome and onboarding calls (Discord setup, induction, expectations)
  • Hold monthly progress meetings with clients
  • Maintain strong relationships and handle support issues

Team & Workflow Leadership

  • Oversee Draka (product research/sourcing), Ralph (media buying), and the design team
  • Track deliverables across product testing, website builds, and ad launches
  • Maintain accountability and workflow momentum

Operations & Reporting

  • Monitor business sales performance and revenue metrics
  • Track and optimize lead flow and deal flow pipelines
  • Manage client payments, renewals, and billing issues
  • Maintain KPI dashboards, reports, and Notion systems
  • Meet weekly with the founder to review performance and opportunities

Systems & Continuous Improvement

  • Refine SOPs and automate repeatable processes
  • Identify operational bottlenecks and implement fixes
  • Contribute to scaling the business from 20 → 100+ active clients

About You

  • 3–5+ years in operations, client success, or agency management
  • Strong grasp of eCommerce (Shopify, ads, funnels, product testing)
  • Confident leading small remote teams and managing multiple workflows
  • Analytical, organized, and detail-oriented
  • Comfortable using tools like Notion, Slack, and Google Sheets
  • Financially literate — able to track payments, profitability, and business metrics

Compensation

  • Base Salary: $120,000–$140,000 AUD + Super
  • Performance Bonus: Based on client retention, business KPIs, and growth targets

Why Join Us

  • Full Work-from-Home: 100% remote and location flexible
  • Flexible Hours: Work around your productivity peak
  • Bonuses: Performance-based rewards tied to business results
  • Growth Opportunity: Real pathway to Head of Operations / COO
  • Impact: Help entrepreneurs worldwide build real, profitable online businesses
  • Perk: You'll also have the opportunity to start and grow your own brand using our proven systems and mentorship

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