CX Specialist

18 hours ago

Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year
About the Company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role

We are seeking two Customer Experience (CX) Specialists to join our Sydney team, supporting the client lifecycle across Onboarding, Account Management, and Retention. These roles are pivotal in shaping our clients' first impressions, building long-term relationships, and ensuring satisfaction throughout their trading journey.

Each specialist will initially join as a Customer Experience Specialist (Phase 1), with clear progression pathways into leadership or specialist tracks, including Onboarding Team Lead, Account Manager (IBs & HNW), Customer Success Manager (Retail), or Retention Specialist.

This opportunity is ideal for professionals with strong interpersonal and communication skills, a client-first mindset, and experience in financial services or trading environments.

Responsibilities

Client Onboarding Support

  • Guide clients seamlessly through the account creation and verification (KYC) process.
  • Manage expectation-setting with clear, intuitive communication.
  • Drive speed-to-market metrics: reduce onboarding turnaround times, increase instant approvals, and minimise incomplete applications.
  • Collaborate with internal teams (Back Office, Marketing, Compliance) to deliver a smooth client experience.
  • Success will be measured by faster turnaround times, higher verification approval rates, and seamless support that moves clients quickly from application to first deposit.

Account Management Support

  • Act as the bridge between clients and the business, balancing satisfaction with profitability.
  • Handle product queries, escalations, and requests across retail clients, IBs, and HNW accounts.
  • Support trading product triage and ensure client demands align with commercial strategy.
  • Monitor and optimise client satisfaction (CSAT) while protecting broker P&L.
  • Success will be defined by improving client satisfaction, resolving product-related requests efficiently, and driving sustainable increases in trading activity.

Retention Support

  • Contribute to client retention and loyalty strategies.
  • Monitor churn, inactive days, and re-engagement rates.
  • Support reward store adoption, trading frequency, and daily login activity.
  • Help design initiatives that build client stickiness and long-term loyalty.
  • Success will be achieved through reducing client churn, boosting engagement frequency, and strengthening loyalty across the client lifecycle.

Requirements

  • Excellent customer service and interpersonal skills.
  • Patient, persistent, and highly detail-oriented.
  • Exceptional written and verbal communication.
  • Strong collaboration skills; able to work across onboarding, back office, and marketing teams.
  • Fundamental knowledge of FX, CFD and trading products.
  • Marketing background with a data-driven mindset (preferred for future phase).

Benefits

  • Join a dynamic and expanding global FX brokerage, where you can influence the client experience from start to finish.
  • Enjoy transparent career advancement opportunities leading to both leadership and specialized positions.
  • Receive a competitive salary that reflects industry standards.
  • Thrive in a cooperative, fast-moving, and innovative workplace atmosphere.

  • CX Program Specialist, Earner

    22 hours ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a CX Program Specialist, Earner role with Uber based in Sydney, NSW, AU== Uber ==Role Seniority- juniorMore about the CX Program Specialist, Earner role at UberAbout The RoleThe ANZ Earner CX team is responsible for delivering seamless experiences for our partners through policy creation, product launches, automations and strategic initiatives.We...

  • CX Specialist

    3 days ago

    Sydney, New South Wales, Australia BID Operations Full time $90,000 - $120,000 per year

    *About the Company*At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.*About the role*We are seeking two Customer Experience...

  • CX Program Specialist, Earner @ Uber

    20 hours ago

    Sydney, New South Wales, Australia Hatch Full time $100,000 - $150,000 per year

    This is a Team Lead - Safety Investigations role with Uber based in Sydney, NSW, AUThe idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We've grown into a global platform powering flexible earnings and the movement of people and things in ever-expanding ways.About the RoleThe...

  • CX Technology Consultant

    1 week ago

    Sydney, New South Wales, Australia Datacom Connect Full time $120,000 - $180,000 per year

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)The CX Technology Consultant is a customer service champion, passionate about helping our clients achieve outcomes for their end users,...

  • Program Specialist

    24 hours ago

    Sydney, New South Wales, Australia Uber Full time $90,000 - $120,000 per year

    About The RoleThe ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving...

  • Junior Conversion Rate Optimisation Specialist @ Jaywing

    18 hours ago

    Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

    This is a Junior Conversion Rate Optimisation Specialist role with Jaywing based in Barangaroo, Sydney Australia.Hi, we're Jaywing.We're a talented bunch of creatives and developers, designers, content makers, strategists, and technologists: our difference is our strength.A unique blend of specialists that collaborate as one, constantly introducing new...

  • CRM Specialist

    24 hours ago

    Sydney, New South Wales, Australia Anglicare Full time $80,000 - $120,000 per year

    Help Bring Our Vision for Seniors Living to Life.With shifting demographics and rising expectations around lifestyle, wellness, and community, the way people view retirement and ageing is evolving-and so are we.At Anglicare Sydney, Seniors Communities is not only keeping up with that change-we're leading it. We're a high-performing, innovative team doing...

  • Group Strategy Director

    1 week ago

    Sydney, New South Wales, Australia M+C Saatchi Group Full time $180,000 - $250,000 per year

    About ReRe works at the intersection of brand and experience design. We create brands that connect with culture, customers and colleagues. We help brands do this by combining data science, design thinking and creative magic.The opportunityThe Group Strategy Director will lead the integration of brand and customer experience strategy (BX & CX). You must bring...

  • Email Marketing Specialist

    17 hours ago

    Sydney, New South Wales, Australia Compare Club Full time $80,000 - $120,000 per year

    Hybrid working arrangementOpen to sponsorship for the right personSydney based office - Up to 90K base salaryUp to 90K base salaryOpen to sponsorship for the right personASAP startAt Compare Club, we help Australians take control of their finances by making it easier to compare and switch products in health insurance, life insurance, energy, home loans and...

  • Associate Director, Metro Access Transport

    2 weeks ago

    Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year

    At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us...