Member Service Consultant

Are you someone who enjoys building real connections and making a difference in people's everyday lives? Join our friendly team at the Mount Barker branch as a Member Service Consultant, where you'll play a key role in supporting our local community.

We're looking for someone who's passionate about helping others, providing excellent service, and being part of a supportive and welcoming team environment.

About the role:

As a Member Service Consultant, you'll be the first point of contact for our members, helping them with everyday banking needs and guiding them toward the right financial solutions. In this role, you will:

• Make banking easy and approachable for our members
• Build strong, lasting relationships through great conversations
• Promote products and services that support members' goals
• Refer members to loan specialists where appropriate
• Help members use our digital tools (training provided)
• Accurately complete tasks and navigate multiple systems
• Work collaboratively in a high performing team environment

This is a flexible, permanent part-time role based at our Mount Barker branch, offering 15–32 hours per week on a rotating Monday to Saturday roster.

To support your work life balance, rosters are provided in 4-week blocks, released one week in advance.

About you:

You're friendly, confident, and committed to delivering excellent service. You enjoy connecting with people, are proactive in offering solutions, and thrive in a team focused environment. You're also:

Comfortable working in a customer facing role

Motivated by goals and ongoing personal development

Reliable and available across our full Monday to Saturday trading week

Why you'll love working with us

People First Bank- our new brand says exactly what we're all about: people.
This starts with our team members, and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our customers and our business. 

You'll have access to a range of financial and lifestyle benefits to support your success and allow you to be, you.

• Extend your pay with exclusive discounts on banking products and services, and discounts on shopping at hundreds of Australian retailers and services.
• Advance your career with ongoing training, coaching, support and opportunities for secondments and projects.
• Access comprehensive wellbeing support, including our Employee Assistance Program, a mental health wellbeing app, and dedicated wellbeing leave.
• Make a difference with paid volunteering days, Workplace Giving, and participation in a diverse range of community and charitable initiatives
• Be recognised for your contributions through our peer driven recognition program.

About Us

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual banking organisation and a genuine, customer-owned alternative to the major banks.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We are 100% member owned, with 700,000+ customers and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and 90 branches across NSW, NT, QLD, SA and VIC, trading under three brands, Heritage Bank, People's Choice and People First Bank. 

We exist to create a better future for our customers and the communities in which they live.  Supporting our communities is at the heart of everything we do and when you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our customers, community, and the planet.

Next Steps?

If this sounds like you, this could be the next step in your career. Click Apply Now and submit your application, including a cover letter and current resume by EOD Tuesday 4th November 2025.

Please note that shortlisted applicants may be contacted before the advert end date.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.