Member Services Consultant

18 hours ago

Perth, Western Australia MUFG Retirement Solutions Full time $60,000 - $80,000 per year

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Love helping people? Obsessed with solving problems? Know your way around superannuation (or keen to learn)? We've got the perfect role for you

We're on the hunt for a passionate Member Services Consultant to be the friendly voice (and keyboard) behind our superannuation and retirement support team. You'll be the first point of contact for members, helping them navigate their accounts, understand their options, and feel confident about their financial future.

What You'll Be Doing

  • Answer inbound calls and respond to emails with warmth and professionalism.
  • Make outbound calls to follow up and add value to member experiences.
  • Dive into Click to Chat and help us grow this exciting service channel.
  • Resolve queries efficiently and anticipate member needs for first-call resolution.
  • Spot opportunities to offer value-add services (no financial advice required).
  • Collaborate with your team, share ideas, and celebrate wins together.

What You'll Bring

  • A genuine love for customer service and helping others.
  • Excellent communication skills and a friendly phone manner.
  • Strong attention to detail and problem-solving skills.
  • Ability to work under pressure and meet performance targets.
  • Previous contact centre experience (especially in financial services) is a plus.
  • ASFA qualification or superannuation knowledge? Even better

Why You'll Love Working Here

  • Hybrid Flexibility: Work from home 50% of the time and from our St Georges Tce Office.
  • Career Growth: Learn, grow, and explore new service channels like Click to Chat.
  • Supportive Team: Work with people who care about your success.
  • Continuous Learning: Training, development, and superannuation knowledge-building.

If you're ready to bring your energy, empathy, and enthusiasm to a role that truly makes a difference—apply now and help us support Australians on their retirement journey

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