Member Services Consultant

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Member Services Consultant – Be the Voice of Support for Superannuation & Retirement

Are you passionate about delivering high-quality customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? If so, we want you to be the first point of contact for members navigating their superannuation and retirement needs

As a Member Services Representative (Customer Service), you'll be the trusted guide for our members, offering clear, professional, and customer-focused support across a variety of channels, including inbound and outbound calls, emails, and even Click to Chat. You'll go beyond the initial enquiry to explore members' needs, offering valuable solutions that enhance their superannuation experience.

Location: Perth-based, Hybrid (Work from Home 2-3 days a week, Monday-Friday)

Your Role:

• Deliver Outstanding Service – Handle inbound and outbound calls, emails, and chat interactions with professionalism and efficiency.
• Solve Problems & Add Value – Anticipate member needs, take ownership of first-call resolutions, and offer tailored solutions (without providing financial advice).
• Stay Ahead of the Game – Continuously develop your superannuation knowledge, fund products, and administration functions.
• Grow & Collaborate – Be a proactive team player, contribute to shared goals, and engage in training opportunities.
• Adapt & Thrive – Take on challenges with flexibility, adjusting shifts to meet operational demands and embracing growth in our Click to Chat service.

What You Bring:

• Strong communication skills with a pleasant phone manner.
• A genuine passion for customer service.
• The ability to problem-solve and think on your feet.
• Experience in a contact centre or a similar role handling complex inquiries.
• A keen eye for detail, accuracy, and meeting KPIs.
• A proactive approach to learning and professional development.
• Industry experience in financial services or superannuation (desirable but not essential).
• ASFA qualifications or equivalent are highly regarded.

Some of our Employment Benefits:

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture @ MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.