Level 3 System Administrator

Are you a highly experienced and technically astute System Administrator with a passion for solving complex IT challenges and a knack for high-level problem resolution? Do you have the drive to make a significant impact on diverse client environments?
As a leading Managed Service Provider (MSP) based in North Perth, we're seeking a dedicated and technically proficient Level 3 System Administrator to join our growing team. This pivotal role requires deep technical expertise to tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.

If you thrive in a fast-paced environment, possess an unwavering commitment to rapid issue resolution, and are looking for a role where your advanced skills are truly leveraged, we want to hear from you While this is primarily a hands-on technical role, preferred experience will include team lead or mentorship responsibilities.

• Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.
• Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.
• Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.
• System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).
• Tier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
• Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
• Solutions-Service Bridge: Act as a vital liaison between our solutions and service desk teams, ensuring seamless project handovers and providing feedback for continuous improvement.
• Documentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.
• Process Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.

• Extensive Technical Expertise:
• • Infrastructure & Network Management: In-depth experience with server management, network configurations, and troubleshooting across various environments (e.g., Windows Server, Active Directory, firewalls, switches).
  • Cloud & Security Knowledge: Strong understanding of cloud platforms (Microsoft 365, Azure, AWS) and cybersecurity best practices, including firewall management, VPNs, and threat protection.
  • RMM & PSA Tools Proficiency: Hands-on expertise with RMM and PSA tools for monitoring, troubleshooting, and ticketing (e.g., ConnectWise, Datto, Kaseya).
• Problem-Solving & Service Focus:
• • Outstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.
  • A keen eye for identifying and implementing service improvements to optimize processes and elevate overall service performance.
• Communication & Collaboration:
• • Exceptional verbal and written communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical stakeholders.
  • Ability to handle high-pressure client situations with professionalism and diplomacy.

• Prior experience in a team lead, mentorship, or supervisory role within an IT service environment

• Fantastic renumeration package with opportunity to progress salary and earn more.
• Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.
• The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
• Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.
• Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
• Work from home opportunities and schedules.
• Be part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow.