Customer Service Officer

4 days ago

West Melbourne, Victoria, Australia Synergie Australia Full time $60,000 - $80,000 per year


We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Support Specialist for our client based in Melbourne's west. 

Join a leading aerospace company as the first point of contact for customers, ensuring outstanding service across order administration, distribution, and sales support. This role is key to building strong relationships, managing customer orders and enquiries, and supporting smooth end-to-end service delivery.

Success Factors:

  • Prompt, accurate handling of quotes, orders, and enquiries.

  • Proactive coordination with sales, logistics, and production to meet customer needs.

  • Effective resolution of complaints and invoicing issues.

  • Strong product/process understanding with commitment to ongoing learning.

  • Ability to build trust, support the team, and deliver consistently high service standards.

Requirements:

  • Proven customer service experience (Aerospace industry experience a plus)

  • Strong communication, listening, and relationship-building skills

  • Ability to multi-task, prioritise, and meet deadlines with accuracy

  • Proficiency with computer systems (Excel, QAD, Windows applications)

  • Self-motivated, flexible, and collaborative with a positive attitude

  • High attention to detail and process accuracy

What's on offer for you:

  • Grow your career with a global aerospace leader

  • Work in a supportive team where your impact matters.

  • Access training and development to boost your skills.

Synergie Australia delivers a full 360º recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let's work together.

If you're interested in this role, please send through an updated resume and cover letter demonstrating how your experience aligns with this role. 


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