Disabilities Services Officer

Advertisement – Disabilities Services Officer

Location: Mascot 2020

Salary: $80,000 till $90,000 per annum (excluding superannuation)

Job Type: Full-time

Just Better Care Eastern Suburbs is looking for passionate Disabilities Services Officer to join our caring and dynamic team.

We provide in-home disability and aged care services, supporting people to live independently and with dignity. We believe that people of all ages and abilities deserve access to the support and resources they need to live where and how they choose.

Our office services four key areas in the Sydney Metro region: Eastern Suburbs, Inner West, Sutherland, and St George.

About the Role

Disabilities Services Officer perform an integral role in ensuring individualised services are developed and delivered to customers. Disabilities Services Officer are responsible for the development, maintenance and review of individualised support plans in consultation with customer, their family or guardians and the key health professionals.

Main Duties:

• Assessing clients' needs and planning, developing and implementing educational, training and support programs

• interviewing clients and assessing the nature and extent of difficulties

• monitoring and reporting on the progress of clients

• referring clients to agencies that can provide additional help

• assessing community need and resources for health, welfare, housing, employment, training and other facilities and services

• liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services

• supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions

• supervising offenders on probation and parole

• assisting young people to solve social, emotional and financial problems

• preparing submissions for funding and resources, and reports to government bodies and other agencies

• Undertake comprehensive customer assessment and planning by assessing, monitoring, reassessing and reviewing the needs of the customer.

• Ensure appropriate information is provided and explained to the customer at all times regarding the service agreement, including the customer handbook.

• Where applicable, develop strategies which will address the identified needs of the customer in consultation with their representative/s where appropriate, in accordance with funding guidelines.

• Provide financial and case management services to customers, and representatives where required.

Essential

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

• At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• Qualifications in Community Services, Human Services, Nursing or equivalent.

• Ability to work flexibly to respond to changing customers' needs.

• Ability to coordinate services according to relevant program guidelines.

• Experience of working in a multi-disciplinary team.

• Ability to develop and maintain links and supportive networks with specialist services.

• Experience maintaining computerised customer information systems.

• High level administrative and organisational skills.

• High level of written and verbal communication skills.

• Demonstrated ability to contribute positively to the team.

• Current and clear Criminal Record Check.

• Current Working with Children Check (where required in accordance with state based legislation)

• Current Drivers Licence.

Desirable

• Previous customer service coordination experience in the health/aged care, non for profit, community services sector.

• Availability for on call support.

Why Join Just Better Care

• Be part of a close-knit, friendly, and supportive team
• Career development and ongoing training opportunities
• Strong internal support network – we care about your success
• Competitive salary and benefits
• Access to our Employee Assistance Program

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