Administration/Receptionist

Join Our Team as a Receptionist/Administrator at PhysioFlex

About PhysioFlex

PhysioFlex Health Group has been a trusted provider of physiotherapy and allied health services since 2010, proudly serving the Gold Coast community. Our commitment to excellence, positive patient outcomes, and ethical practices sets us apart. If you're seeking an opportunity to thrive in a dynamic, down-to-earth, and forward-thinking environment, look no further than PhysioFlex.

About the Role

Are you ready to become the welcoming face of our Southport clinic on the Gold Coast? We're currently seeking an Admin Receptionist to join our team.

As our Admin Receptionist you'll play a vital role in creating a warm and inviting atmosphere for our patients. Your friendly demeanour and impeccable organisational skills will shine as you manage appointments, handle inquiries, and maintain patient records. Your attention to detail and multitasking abilities will keep our clinic running smoothly. Join us in supporting our patients on their wellness journeys by providing exceptional administrative support. If you're a proactive team player with a passion for helping others, we can't wait to hear from you

Key Responsibilities

In this role, you'll be responsible for:

• Working independently at the front desk as the sole admin team member.
• Communicating with the finance officer.
• Welcoming and assisting patients, clients, and visitors with a warm smile.
• Efficiently scheduling appointments to ensure a seamless patient experience.
• Maintaining accurate databases and records.
• Taking client phone calls and confidently educating the community on our various services and details.
• Handling patient and client payments with professionalism.
• Navigating 3rd party claims through Medicare, DVA, WorkCover.
• Ensuring our office is well-stocked and organised.
• Upholding and updating our policies and procedures.
• Keeping our workspace clean, safe, and inviting.
• Contributing to our communications and marketing efforts through email marketing, newsletters, social media, and presentations.
• Supporting the team with various general tasks.

Why Join Us?

We are growing. New clinics opening. When you choose to work with PhysioFlex, you'll enjoy:

• A diverse and stimulating workload that keeps you engaged and growing.
• Involvement in a progressive, integrated health team.
• A supportive and approachable team culture.
• The potential for career progression and development opportunities.

To Be Considered, You Will Need:

• Experience in a receptionist role or similar customer-facing position.
• A friendly and down-to-earth personality, with outstanding people skills.
• Exceptional written and verbal communication skills.
• A passion for delivering top-notch customer service and making lives better.
• The ability to work both independently and collaboratively as a strong team player.
• Highly developed organisational skills, even under pressure.
• A proactive and solution-focused mindset.
• Strong commitment, loyalty, and a strong work ethic.
• Proficiency in Microsoft Office, including Word, PowerPoint, and Excel.
• Experience, skills, or interest in marketing (including graphic design), communications, or bookkeeping, which would be a bonus.

If you're excited about the opportunity to make a meaningful difference in patients' lives while working in a supportive and progressive environment, we encourage you to apply We want someone that is looking to grow long term with us. Loyalty to our business will be reciprocated with loyalty toward you. Join us at PhysioFlex, where we're dedicated to enhancing wellness and providing outstanding care.

PhysioFlex Health Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Types: Full-time, Part-time, Casual

Pay: $30.00 – $33.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Can you identify 3 ways that you will help Physioflex to grow and expand while a team member?
• If a client calls to ask about our dry needling services, how will you answer the call and what will the call duration be?
• Are you comfortable and confident working independently on your own as the sole team member at the front desk answering calls, taking payments, sending invoices and organising practitioners? If so, how?
• What is your native language?
• How many years of customer service experience do you have?

Education:

• Certificate I - IV (Preferred)

Experience:

• Medical billing: 2 years (Preferred)
• customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person