Property & Specialty Claims Consultant

1 week ago

Perth, Western Australia IAG Full time $80,000 - $120,000 per year

Make a Real Difference as a Property & Specialty Claims Consultant

Join the largest insurance group in Australia and New Zealand. We're here for you. Are you ready?

YOUR ROLE

We're looking for
Claims Consultants
to join our Property Claims team, supporting customers across Australia. As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity.

You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes. You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements.

This is a
full-time, permanent
role based nationwide, with flexible working options available. We're committed to supporting your success with comprehensive onboarding and ongoing development.

Applications close 1st September

ABOUT YOU

You're someone who thrives in a fast-paced, customer-focused environment. You bring energy, empathy, and a drive to make things better.

You'll succeed in this role if you have:

  • A collaborative mindset and ability to work independently
  • A passion for helping people and delivering quality outcomes
  • Effectively communicate with customers and diffuse conflict situations
  • Strong written and verbal communication skills
  • Experience in a customer service role
  • Strong customer focus including well developed customer service skills
  • Intermediate computer skills – ability to troubleshoot and navigate multiple systems
  • Experience working in insurance would be a bonus
  • Confidence using technology and managing multiple communication channels

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand, underwriting over $AUD 13 billion in premiums annually. We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner.

You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance. Together, we turn our purpose of making your world safer into action.

WHY JOIN US?

At IAG, you'll enjoy:

  • 13% superannuation as standard
  • Up to 50% discount on general insurance
  • Carers and parents hub and support
  • Award-winning recognition system
  • Welcome Back cash bonus after parental leave
  • Accredited Rainbow Tick (NZ) and AWEI Awarded (AU) business
  • Commitment to net zero by 2050
  • Paid emergency services and volunteer leave
  • Access to IAG Academy for ongoing learning

We're proud to support reconciliation for First Nations people and foster a safe, inclusive workplace for all.

We're ready for you. Apply today.

  • Property & Specialty Claims Consultant

    1 week ago

    Perth, Western Australia IAG NZ Ltd Full time $80,000 - $120,000 per year

    Make a Real Difference as a Property & Specialty Claims ConsultantYOUR ROLEWe're looking for Claims Consultants to join our Property Claims team, supporting customers across Australia. As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity.You'll manage...

  • Claims Consultant

    1 week ago

    Perth, Western Australia Strata Community Insurance Full time $90,000 - $120,000 per year

    At Strata Community Insurance, we've spent decades delivering tailored insurance solutions that protect Australia's strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.We're now looking for a proactive and experienced Claims Consultant to join our growing WA...

  • Claims Consultant

    7 days ago

    Perth, Western Australia Strata Community Insurance Full time

    About the RoleAs aClaims Consultant, you will:Proactively manage claims end-to-end, analysing policy terms and applying sound judgement.Communicate confidently and empathetically with assessors, builders, brokers, and strata managers.Navigate escalations and high-value decisions with care.Select and coordinate service providers - working with assessors,...

  • Property Claims Consultant

    1 week ago

    Perth, Western Australia beBeeClaims Full time $100,000 - $130,000

    Property Claims SpecialistWe are seeking a skilled Property Claims Specialist to join our team. As a key member of our claims team, you will be responsible for assessing and validating property claims, coordinating with suppliers, and managing settlements.Your primary focus will be on providing an exceptional customer experience by ensuring that claims are...

  • Claims Consultant

    2 weeks ago

    Perth, Western Australia Strata Community Insurance Full time

    About the RoleAs a Claims Consultant, you will:Proactively manage claims end-to-end, analysing policy terms and applying sound judgement.Communicate confidently and empathetically with assessors, builders, brokers, and strata managers.Navigate escalations and high-value decisions with care.Select and coordinate service providers - working with assessors,...

  • Claims Consultant

    2 weeks ago

    Perth, Western Australia Strata Community Insurance Full time

    About the RoleAs a Claims Consultant, you will:Proactively manage claims end-to-end, analysing policy terms and applying sound judgement.Communicate confidently and empathetically with assessors, builders, brokers, and strata managers.Navigate escalations and high-value decisions with care.Select and coordinate service providers - working with assessors,...

  • Property Claims Officer

    1 week ago

    Perth, Western Australia Hays Full time

    Seeking a Property Claims Specialist to join an insurance team in Perth CBD, working on an exciting contract**Your new company**This government organisation are based in Perth CBD and are seeking a Property Claims Specialist to join the Commercial Claims team. This opportunity is initially being offered on a 6-month temporary contract, however with view of...

  • Senior Property Claims Specialist

    1 week ago

    Perth, Western Australia beBeeProperty Full time $100,000 - $120,000

    Claims Professional WantedWe are seeking a highly skilled Claims Professional to join our team. As a key member, you will be responsible for coaching and mentoring a team of experienced claims consultants.About the RoleProvide expert advice on complex claims decisionsDevelop and maintain strong relationships with customers and brokersDeliver exceptional...

  • Senior Claim Resolution Expert

    1 week ago

    Perth, Western Australia beBeeClaims Full time $120,000 - $180,000

    This role presents an exceptional opportunity for a Senior Claims Specialist to play a pivotal part in ensuring that high-value and complex claims are resolved efficiently and fairly. As a key member of the team, you will be responsible for managing a portfolio of Specialty claims, including professional indemnity, injury, and property liability.Key...

  • Property Insurance Claims Administrator

    1 week ago

    Perth, Western Australia beBeeClaims Full time $55,000 - $73,000

    As a Claims Coordinator, you will play a vital role in ensuring seamless customer service and efficient administration of property insurance claims.Key Responsibilities:Maintain open lines of communication with all stakeholders.Liaise with policyholders on key decisions regarding their properties.Collaborate with insurance companies and loss adjusters...