Customer Experience Expert

2 weeks ago

Lismore Far North Coast, Australia O'Brien Glass Industries Limited Full time $104,000 - $130,878 per year

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our Lismore Service Centre  are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running

  • Perm Part Time role - 4 days per week
  • Tuesday 8.00am - 1.30pm
  • Wednesday, Thursday and Friday 9.00am - 2.30pm
  • Pay: $33.11ph + Super

About the Role:

  • Face to Face customer service
  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring our customers have the best experience within the Branch
  • Answering customer inquiries via telephone, email, and in-person.
  • Provide support to the manager and the running of daily operations
  • Effectively keeping customers updated on delivery lead times
  • Undertake repair inspections on vehicles
  • Explore customer needs and educate on our full scope of services
  • Issue invoices and raise job authorities as required
  • Scheduling repair bookings
  • Source suitable resolutions to customer concerns and follow up customer queries

About You:

  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills
  • MUST have a current drivers licence
  • Ability to resolve issues and create solutions for customers
  • Support the Branch manager with administrative tasks
  • Ability to work in fast paced workplace
  • Excellent time management and prioritisation skills
  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment
  • Growth and development opportunities
  • Competitive salary
  • Reward and Recognition programs

Must have Full Australian Workrights

If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

  • Customer Sales

    2 weeks ago

    Lismore & Far North Coast, Australia Repco Australia - A Division of GPC Asia Pacific Full time $60,000 - $80,000 per year

    Customer Sales & Service / Retail Assistant About the role This Casual role requires candidates with Automotive/ Car interest No rostered hours - availability will be as required At Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online. As a Retail Assistant (Customer Sales & Service) your key...

  • Customer Service Specialist

    2 weeks ago

    Lismore & Far North Coast, Australia Southern Cross Credit Union Full time $60,000 - $80,000 per year

    We have an exciting opportunity for a Customer Service Specialist to join our team in a full time role.Join a multi-award winning Financial Institution that:Values the universal credit union philosophy of 'People helping People'.Is committed to providing a genuine service experience.Is owned by our customers and prioritises their needs over profits.Has a...

  • Customer Service Champion

    2 weeks ago

    Lismore & Far North Coast, Australia SAE Group Full time $104,000 - $130,878 per year

    Ready to Deliver Outstanding Customer Experiences?Join an industry leading renewable energy company making a real difference We are growing and looking for customer focused champions to join our team.Do you have a passion for customer service and want to grow your career in a fast-moving, purpose-driven organisation? Read on… About the Role:Our Customer...

  • Customer Service Representative

    6 days ago

    Lismore & Far North Coast, Australia PFD Food Services Pty Ltd Full time $40,000 - $60,000 per year

    Hourly Rate + OT, loadings and allowances (where applicable)Discounted food, travel, movie tickets, entertainment, gym memberships + moreEmployee Education Assistance to further develop your careerThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we...

  • Customer Service Officer

    2 weeks ago

    Lismore & Far North Coast, Australia Kyogle Council Full time $73,138 per year

    Are you passionate about providing excellent customer service and thrive on being part of a team?·       Generous salary above award up to $73,138.00 depending on experience·       Flexible working arrangements, 35 hours per week, 9 day fortnight·       Make a genuine positive contribution to the local communityPurpose of Position:To...

  • eCommerce Customer Service Manager

    2 weeks ago

    Lismore & Far North Coast, Australia The Surfboard Agency Full time $60,000 - $80,000 per year

    eCommerce Customer Service ManagerThe eCommerce Customer Service Manager is the central point of contact for online customers, ensuring a seamless, positive shopping and fulfilment experience. This role is responsible for managing customer inquiries, resolving issues, overseeing order management, and ensuring the smooth execution of the fulfilment process....

  • Team Leader Customer Services

    2 weeks ago

    Lismore & Far North Coast, Australia Lifebridge Australia Ltd Full time $80,000 - $120,000 per year

    The JobThe Team Leader, Customer Services is responsible for ensuring an exceptional, quality driven customer service experience for all internal and external stakeholders of Lifebridge Australia. They will achieve this through the development of a multi-skilled team, supporting services across all business streams in line with the Aged Care legislative...

  • Full Time Customer Service

    7 days ago

    Lismore & Far North Coast, Australia Telstra Full time $60,000 - $80,000 per year

    Telstra is hiring We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Tweed City store is hiring a Retail Consultant to join the team on a Full Time basis. Working in a Telstra Retail Store...

  • Murwillumbah - Customer Service Representative

    6 days ago

    Lismore & Far North Coast, Australia Reddy Express Full time $45,000 - $60,000 per year

    reReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia...

  • Customer Experience Specialist

    3 days ago

    Gold Coast, Australia Hometime Full time

    **About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...