IT Systems Support Officer

2 weeks ago

Brisbane, Queensland, Australia Respect Group Limited Full time $60,000 - $80,000 per year

About Us
At Respect, we're proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated professionals who want to make a real difference.

The Opportunity
We are seeking a savvy and self-motivated IT Systems Support Officer to join our Information Technology team. This role is ideal for an experienced IT professional who thrives in a dynamic, fast-paced environment. You'll be providing high-quality level 1 and 2 support to staff and residents across our network, ensuring our technology systems run smoothly, securely and efficiently.

Based remotely, you'll manage day-to-day technical support, contribute to IT projects, and coordinate the procurement and logistics of equipment supply requests.

Key Responsibilities

  • Provide responsive level 1 and 2 IT support across the organisation.
  • Escalate incidents where required and liaise with third-party vendors.
  • Administer and support Desktop, Linux, and Windows environments.
  • Maintain knowledge base documentation and support resources.
  • Manage procurement and equipment logistics.
  • Contribute to IT initiatives and organisational projects.
  • Ensure service delivery meets or exceeds agreed SLAs.
  • Perform other duties as required by the IT leadership team.

Essential Qualifications & Experience

  • ITIL Foundation Certification (advanced levels highly regarded).
  • Microsoft Certified Professional (MCP) or Microsoft Fundamentals.
  • Current National Police Certificate or ability to obtain.
  • Minimum 5 years' experience in a helpdesk or similar IT support role.
  • Demonstrated ability to install, configure, and support a wide range of IT systems.
  • Proven capacity to manage multiple tasks concurrently.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Outstanding customer service skills (phone, remote, and face-to-face).
  • Ability to work autonomously with minimal supervision.

Our Values

At Respect, our values guide everything we do:

  • Respect – Treat all people with fairness and dignity
  • Care – Look after and protect the elderly, and each other
  • Teamwork – Encourage, cooperate, and build trust
  • Courage – Do the right thing, even when it's difficult
  • Integrity – Be open, honest, and trustworthy
  • Innovation – Think differently to solve problems
  • Excellence – Drive quality to continuously improve

  • Project Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Exclaim ITThe Project Support Officer will support the Change Management, Stakeholder Engagement and Communications team in the delivery of a new Human Capital Management Solution. The role will ensure the employee experience is central to the program and provide...

  • Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Children, Youth Justice And Multicultural Affairs Full time

    **The System Support Officer's key responsibilities are**:- support the operational daily functioning of the department's learning manage system (LMS),- be the first point of contact between the LMS support system and end-users,- create and maintain the LMS user profiles,- track LMS license usage,- assess and resolve Level 1 support queries arising from...

  • System Support Officer

    1 week ago

    Brisbane, Queensland, Australia Komatsu Full time

    At Komatsu Australia you'll be part of an inclusive culture where all people thrive, reflected in our purpose: _**_creating value together_**_. We encourage applicants of all backgrounds._**Systems Support Officer**Are you a tech enthusiast eager to make a wave in the Mining Solutions world? This is your chance to shine We're seeking a stellar Systems...

  • Systems Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Madad Pty Ltd Full time $104,000 - $130,878 per year

    Sealy of Australia - Systems Support OfficerThe CompanySealy of Australia is a wholly Australian-owned licensee of the world's largest bedding manufacturer. Established in 1923 and leaders in the premium bedding market, Sealy is continually leading product development and innovation across the globe.Sealy's Information Technology team provides technology...

  • Business Systems Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Stadiums Full time

    Business Systems Support Officer PD 2025The Business Systems Support Officer is required to provide system administration and support services for SQ's business systems (including but not limited to Finance, Asset Management, HRIS, Payroll and CRM). This includes support for business process review and system analysis, as well as system design, operational...

  • Business Systems Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Stadiums Full time

    Business Systems Support Officer PD 2025The Business Systems Support Officer is required to provide system administration and support services for SQ's business systems (including but not limited to Finance, Asset Management, HRIS, Payroll and CRM). This includes support for business process review and system analysis, as well as system design, operational...

  • System Support Officer

    4 days ago

    Brisbane, Queensland, Australia Children, Youth Justice And Multicultural Affairs Full time

    **The System Support Officer key responsibilities are**:- Maintain data on child protection information systems ensuring accuracy, completeness, quality and timeliness of input and output- Request child protection history and other information from authorized child protection and other government agencies- Interpret data and produce reports from existing...

  • Maintenance Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Mackellar Group Full time

    Mining / Oil & Gas / Utilities- Engineering & Maintenance- Carmichael Mine- Permanent / Full Time- Permanent role- 5/2/4/3 Roster | 12hr days | FIFO Rockhampton or Townsville- Carmichael MineYour new companyMackellar is one of Australia's largest privately owned mining equipment & service providers in Mining and Civil Earthmoving. We have an opportunity to...

  • Venue Systems Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Stadiums Queensland Full time $60,000 - $90,000 per year

    The Venue Systems Support Officer is required to provide system administration and operational support services for SQ's venue-based operational and facility management systems (including timing and scoring, production room, building management, CCTV, access control and other venue operational systems).  This includes support for business process and system...

  • Maintenance Systems Support Officer

    4 days ago

    Brisbane, Queensland, Australia Mackellar Group Full time

    Mining / Oil & Gas / Utilities- Engineering & Maintenance- Middlemount- Permanent / Full Time- Permanent role- 5/2/4/3 Roster | 12.5hr days | DIDO- Middlemount MineYour new companyMackellar is one of Australia's largest privately owned mining equipment & service providers in Mining and Civil Earthmoving. We have an opportunity to work across all crews...