System Support Officer

5 days ago

Brisbane, Queensland, Australia Children, Youth Justice And Multicultural Affairs Full time

**The System Support Officer key responsibilities are**:

- Maintain data on child protection information systems ensuring accuracy, completeness, quality and timeliness of input and output
- Request child protection history and other information from authorized child protection and other government agencies
- Interpret data and produce reports from existing departmental databases as required.
- Identify and analyze complex problems in relation to child protection information and recommend solutions
- Provide exceptional service to clients of Child Safety Data Management Team.
- Assist with the development and delivery of task related procedures and training material

To be successful in this role you will be required to demonstrate capability in the following areas:
Vision
- Recognises and articulates how own work directly contributes to the organisation's vision and community outcomes [Leads strategically]
- Accepts decision making responsibility and demonstrates judgement about when to escalate [Makes insightful decisions]

Results
- Recognises the broad value and contribution that diversity of viewpoints brings to the team and organisation. [Builds enduring relationships]
- Implements reporting mechanisms with honest recognition of progress against goals.[Drives accountability and outcomes]

Accountability
- Demonstrates insight into personal strengths and areas for development and takes account of these when acting [Pursues continuous growth]
- Demonstrates respect and appreciation for legislation and policy frameworks by consistently operating to key standards [Demonstrates sound governance]

Role specific/technical skills
- Whilst not mandatory, experience in the department's information systems (including the Integrated Client Management System (ICMS) is highly desirableThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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