Customer Service Officer

1 week ago

Cleveland, Queensland, Australia Absolute Domestics Full time $60,000 - $80,000 per year

About Us

Absolute Domestics has been supporting Australian homes for over 30 years. What began as a simple idea to connect busy households with trusted domestic cleaning contractors has grown into a thriving network. We proudly provide work opportunities to thousands of individuals while delivering exceptional cleaning services to clients across Australia and New Zealand. At the heart of our operations is our close-knit customer service team of 40, who provide essential support to both our clients and contractors, ensuring a seamless and personal experience every step of the way.

What's the Job on Offer?

We're looking for a friendly and confident Customer Service Officer to join our team at Absolute Domestics. In this fast-paced role, you'll be the first point of contact for our clients and contractors, handling inbound and outbound calls, responding to enquiries, and providing exceptional support. If you thrive on helping people, enjoy problem-solving, and have strong communication skills, we'd love to hear from you

Location: Our newly built Cleveland office offers plenty of off-street parking and is just a 10-minute walk from Cleveland Train Station.

Positions on offer: ( 2 Roles on offer)

Monday to Friday, 8:30am - 5pm and in daylight savings times, 7:30am - 4pm

And

8:30am - 5pm all year

Please apply only if you have considered the location and can work onsite full-time. There is no remote work offered.

Tech Requirements…

To succeed in this role, you must be confident using technology in a fast-paced office environment. This includes:

  • Quickly learning and navigating our custom-built CRM

  • Using Microsoft Outlook and Teams efficiently for daily communication and coordination

  • Working comfortably with dual monitors for multitasking

  • Having strong touch-typing skills (minimum 45 wpm)

What We Need From You…

  • A passion for sales, service, and retention.

  • Confidence and empathy when speaking with clients and contractors.

  • A proactive, results-driven mindset.

  • Ability to work in a fast-paced environment and capable of 100+ calls a day.

  • Team leadership qualities to support and motivate your team of contractors

  • A friendly, upbeat personality and a "can-do" attitude.

Compensation:

Competitive pay under the Clerks Award 2010, with a rate that acknowledges your experience and skills. Benefits include 50% off Club Lime gym membership and more. Specific details regarding salary and any additional benefits will be discussed further during the interview process.

Apply Now

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