Customer Support Specialist

This is a Customer Support Specialist role with Domain based in Pyrmont, NSW, AU
== Domain ==
Role Seniority
- junior

More About The Customer Support Specialist Role At Domain

• Be the daily hero for our Domain customers, solving Digital Product tech and account queries across email, chat and tickets.
• Hybrid working within a sociable (and downright awesome) team.
• Real career growth opportunities across Tech, Marketing, Data, and team leading.

About The Role
As a Customer Support Specialist you will be an important pillar of customer and technical support, and a go-to product expert for our Real Estate agency clients - from our property listings platforms through to our data-driven Agent solutions. In this busy role, you'lll assist with an array of customer enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain.

*For a passionate and resilient problem-solver, you've come at a good time

With Domain now part of the CoStar Group, this is just the beginning as our tech gets better and our teams get bigger, bringing more opportunities to choose your own adventure with career pathways into Tech, Marketing and Data through our bespoke development plans, as well as Team Leader roles as the CX team grows.
Why Join Us*
We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks Here's some of the favourites…

Work from home flexibility - 3 days in the office per week.

• First rate parental leave and support for working parents;
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ

In a Typical Day You Can Expect To

• Be a trusted partner: You'll be the go-to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of our industry-leading portals.
• Master the art of connection: As the friendly and knowledgeable voice of our brand, you'll expertly manage inbound enquiries across phone, live chat, and email.
• Drive customer love: You'll become a true product guru, empowering our clients to unlock the full potential of our platforms and building amazing loyalty.
• Be a changemaker: Have your ear to the ground You'll turn valuable client feedback into smart process and product improvements that directly shape our company's strategy.
• Be a super-collaborator: You'll lend your expertise to support our internal Sales and Implementation crews, helping us win as one awesome team.
• Become an industry expert: This is your chance to dive deep We'll support your growth as you become a specialist in the dynamic Australian Real Estate and Developer space.

Essentials
Our Ideal Person:

• Bachelor's Degree or equivalent from an accredited university or college.
• Previous experience in fast-paced customer service / tech support roles.
• Passionate about delivering great customer experience.
• Excellent communication skills with an enthusiastic, positive approach.
• Resilient and empathic in nature
• Excellent problem-solving skills.
• A high level of confidentiality.

Nice To Haves

• Experience supporting tech platforms within the SaaS industry (preferred).
• Contact centre experience (highly preferred).
• Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.

About Domain
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

About CoStar Group
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

What's Next?
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out—so keep your phone handy We're genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity & Inclusion
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Domain team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Solving customer queries
• Managing inbound inquiries
• Driving customer loyalty

Key Strengths

• Customer service experience
• Problem-solving skills
• Communication skills
• SaaS experience
• Contact centre experience
• Real estate support experience

Why Domain is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Domain not with Hatch.